Patient Service Rep-Part time

Duly Health and Care; Lombard, Northern (IL, KY); Híbrido; USD 42.156.000 - 70.260.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

Tuition reimbursement

401(k) match

Volunteer time off

Descripción de la vacante

Duly Health and Care is seeking a Patient Service Representative to join our front desk team in Lombard, IL. You will greet patients, schedule appointments, collect co-pays, and manage referrals using EPIC and other systems.

The role emphasizes patient service accuracy, confidentiality, and teamwork in a fast-paced clinical setting. The schedule includes mornings and afternoons with potential for variability.

Formación

• High School diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Proficiency in EPIC or similar EMR systems.
• Knowledge of medical office procedures and insurance verification.

Responsabilidades

• Greets patients warmly and professionally during check-in, check-out, and appointment scheduling.
• Conducts regular lobby checks to maintain cleanliness and ensure patient comfort.
• Serves as a key coordinator for provider schedules, optimizing appointment availability and resource capacity.
• Utilizes EPIC and other systems to update patient demographics, verify insurance details, generate forms, respond to emails, and document emergency contacts.
• Collects copayments and service fees and reconciles daily transactions.
• Answers multi-line phone system, takes messages, routes inquiries, and schedules appointments.
• Assists with scheduling referrals and follow-ups and participates in team huddles to improve operations.
• Monitors wait times and communicates delays with empathy.

Conocimientos

Customer service

Verbal communication

Written communication

EPIC EMR

Microsoft Office

Data entry

Attention to detail

HIPAA compliance

Educación

High school diploma or equivalent

Herramientas

Microsoft Office Suite

Descripción del empleo

At **Duly Health and Care**, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve. **Benefits:*** Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.* Access to a mental health benefit at no cost.* $2,625 Tuition Reimbursement per year.* Immediate 401(k) match.* 16 hours paid volunteer time off.* A culture committed to community engagement and social impact. **Position Highlights:*** Mon- 7:45 AM - 4 PM (Covers surgery schedule after 12 PM)* Tues - 9 AM - 4 PM* Wednesday OFF* Thurs 9 AM - 4 PM* Fri 7:45 AM - 12:30 PM ## Responsibilities:## ## The Patient Service Representative serves as a key point of contact for patients, delivering exceptional customer service and ensuring smooth front desk operations. This role includes but is not limited to greeting and checking in patients, answering phones, scheduling appointments, collecting co-pays, outbound calling, referral management, and maintaining accurate records in the EPIC system. The Patient Service Representative helps create a welcoming and efficient environment that supports quality care and a positive patient experience.* ## Greets patients warmly and professionally during check-in, check-out, and appointment scheduling.* ## Conducts regular lobby checks to maintain cleanliness and ensure patient comfort.* ## Serves as a key coordinator for provider schedules, optimizing appointment availability and resource capacity to improve patient access, reduce wait times, and support timely follow-ups.* ## Utilizes EPIC and other systems to accurately update patient demographics, verify insurance details, generate necessary forms, respond to emails, and ensure emergency contact information is properly documented.* ## Collects copayments and service fees, issues receipts, and reconciles daily financial transactions with accuracy and attention to detail.* ## Answers a multi-line phone system, takes detailed messages, routes inquiries, and makes outbound calls to schedule and confirm patient appointments. •* ## Clearly communicates information about Duly clinical personnel to patients and other individuals.* ## Assists with scheduling follow-up and in-house Specialist referral appointments, ensuring patients are connected to appropriate services and specialists.* ## Participates actively in daily and weekly team huddles to share patient updates, workflow improvements, and operational insights.* ## Reviews performance dashboards daily to monitor key metrics in Scheduling & Access, Workflow, Patient Contact, and Satisfaction; identifies gaps to target and proactively escalates issues, suggests improvements, or adjusts workflows to drive results.* ## Maintains strict patient confidentiality and adheres to HIPAA standards in all interactions and documentation.* ## Monitors patient wait times and communicates delays with empathy and professionalism to enhance the patient experience.* ## Performs additional duties and special projects as assigned to support departmental goals and improve service delivery.## Qualifications: EDUCATION and / or CERTIFICATION/LICENSURE:* ## High School diploma or equivalent required## EXPERIENCE:* ## Minimum 1 year of experience in a medical office or clinical setting preferred* ## Prior experience in a receptionist or front desk role strongly preferred## KNOWLEDGE SKILLS AND ABILITIES:* ## Exceptional customer service skills and passion for serving others.* ## Outstanding verbal and written communication skills.* ## Proficiency in EPIC or similar EMR systems.* ## Knowledge of medical office procedures and insurance verification.* ## Skilled in operating phones, personal computers, software and other basic IT systems.* ## Proficient in Microsoft Office Suite products including Excel, Word and Outlook.* ## Detail-oriented with excellent organizational and time management skills.* ## Ability to handle sensitive information with discretion.* ## Positive, professional, collaborative, and adaptable attitude. ## PHYSICAL AND MENTAL DEMANDS:* ## Ability to sit, stand, walk, bend, and stretch for extended periods* ## Vision must be correctable to 20/20; normal hearing required for phone communication* ## Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions## ## The compensation for this role includes a base pay range of $17.00 - $24.52 USD Hourly, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.