PATIENT SERVICE REP - INTERNAL MED

Aultman Health System; North Canton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Aultman North Canton Medical Group in North Canton, OH, is seeking a Patient Service Representative to warmly greet patients, manage check-in/check-out, and handle phone inquiries. This full-time daytime role requires EMR literacy and strong communication with patients and staff.

Responsibilities include verifying insurance, collecting copays, and coordinating with providers. Candidates should have a high school diploma and customer service experience, with comfort in a fast-paced clinic

Qualifications

• High School Diploma or equivalent is required.
• Knowledge of medical terminology and insurances is desirable.
• Computer/EMR literacy is required.
• Customer service experience is preferred.

Responsibilities

• Greet and assist patients and visitors in a welcoming manner.
• Check-in and check-out patients and manage appointments.
• Review insurance and copayment requirements for referrals.
• Collect copayments and route messages to providers as needed.
• Communicate effectively with patients, providers, and staff.

Skills

Speaking to patients

Detail oriented

Awareness of surroundings

Verbal & written communication

Adaptability

Education

High School Diploma or equivalent

Tools

EMR literacy

Job description

Aultman Health Foundation , NORTH CANTON , OH

AULTMAN N CANTON MEDICAL GROUP

Aultman Health Foundation

Full Time , Day Shift , 8:00- 4:30 pm

Legal Entity

Aultman North Canton Medical Group

Position Summary

Patient Service Representatives (PSR) at Aultman Medical Group are often the first contact patients have with the office. The PSR is responsible for creating a positive and welcoming environment for all patients and visitors. The duties include but are not limited to greeting and introducing themselves to the patient, checking in/checking out and answering incoming phone calls. The PSR will also take and send messages to the appropriate receiver.

Department Summary

Aultman North Canton Medical Group Internal Medicine is an Internal Medicine practice with at least fourteen providers and multiple supporting colleagues located in North Canton, Ohio.

Qualifications

• High School Diploma or equivalent.
• Knowledge of medical terminology and insurances desirable.
• Computer/EMR literacy required.
• Customer Service experience preferred.

Department Qualifications

Skills

• Comfortable speaking to patients, visitors, providers and coworkers.
• Detail oriented.
• Awareness of surroundings.
• Communicate effectively verbally and in writing.
• Adaptability to changing work environment or needs.

Department Skills

• Prepares for patients’ arrival.
• Check-in/Check-out Patients.
• Review insurance for referral and/or copayment requirements.
• Demonstrates understanding of customer service.
• Greets patients and visitors in a prompt, courteous, and helpful manner. Establishes eye contact with customer.
• Communicates in professional and friendly manner.
• Acknowledges visitors and accurately responds to routine requests for information.
• Checks patients in by completing the following tasks:
  • confirmation of and updating insurance information.
  • initiation of required changes as necessary.
  • notifying clinical personnel of patient’s arrival.
  • request eligibility from insurance verification system.
  • communicate with the Providers and nurses with special request from the Patient.
  • collects copayments (cash, check and credit card).
• Consults with providers.
• Refers to Office Lead or Practice Manager under the following circumstances:
  • Patient requires counseling regarding financial difficulties.
  • Patient requests/requires payment plan for account.
• Notifies nursing staff of apparent seriously ill patient.
• Sorts and delivers department mail.
• Other duties as assigned specific to department needs.
• Maintains work area and lobby in neat and orderly manner.
• Attends meetings as required.
• Performs related work as required per department.
• Adapts to role changes in a positive manner.
• Demonstrates ability to effectively function in other departments as needed.
• Answers telephones, takes messages and/or routes calls appropriately.
• Check samples for the Drug Representatives and schedule Rep. lunches.
• Call patients and set up annual Physicals with providers.
• Create physician schedules.
• Schedule and register Stat Lab patients.

Working Conditions

• Work eight to ten hours a day.
• Lunch periods and breaks are coordinated with other staff members to maintain adequate floor coverage.
• Cross training in all areas in the department is required.
• Staff may be assigned to different locations within AMG.

Category I - Includes tasks that involve exposure to blood, body fluids, or tissues. All procedures or other job-related tasks that involve an inherent potential for spills or splashes of, or mucous membrane or skin contact with blood, body fluids or tissues are Category I tasks. Use of appropriate protective measures is required for every employee engaged in Category I tasks.