Patient Service Rep III

The Howard University; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

403(b) plan with company match

Tuition reimbursement

Flexible work arrangements

Wellness programs

Job summary

Howard University, through its Talent Acquisition team, seeks a dedicated Patient Services role to support patients, staff and medical faculty at the Faculty Practice Plan. You will help manage appointments, insurance verification, and front-office processes with a focus on service quality.

You will train junior staff, oversee scheduling policies, and coordinate with clinicians and departments to improve patient experience and financial performance while upholding university standards.

Qualifications

• Associate's Degree required with 2–4 years of general work experience; AA/AS may substitute for 4 years of experience; BA/BS may substitute for up to 4 years experience.

Responsibilities

• Schedule appointments and manage patient flow to ensure timely access.
• AssistProviders/Cost Center Members with completion of super bills and related documentation.
• Verify insurance coverage and collect time-of-service payments and co-pays.
• Train and supervise Patient Service Representatives on assigned duties.
• Deliver excellent customer service and address patient concerns with effective resolutions.
• Maintain sign-in sheets and reconcile fee tickets; ensure policy adherence across the department.
• Coordinate with multiple departments and external partners to support clinical operations.

Skills

Customer service

Communication

Computer literacy

Office software

Time management

Education

Associate's Degree

Job description

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission.

At Howard University, we prioritize well-being and professional growth.

Here is what we offer:

• Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
• Work-Life Balance: PTO, paid holidays, flexible work arrangements
• Financial Wellness: Competitive salary, 403(b) with company match
• Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
• Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us! https://hr.howard.edu/benefits-wellness

BASIC FUNCTION

The purpose of this position is to provide assistance to patients, staff and Medical Faculty of Howard University Faculty Practice Plan.

SUPERVISORY ACCOUNTABILITY

Involves no responsibility or authority for the direction of others.

NATURE AND SCOPE

External contacts include a variety of third-party payers, medical organizations, patients and other healthcare personnel. Internal contacts include the Medical Faculty, employees of the HU Faculty Practice Plan, Howard University, Howard University Hospital and other affiliates.

PRINCIPAL ACCOUNTABILITIES

In conjunction with Providers/Cost Center Members and the Department Administrative Manager, develop policies and procedures to assure that there is a system for scheduling appointments, new patients, special problems and emergencies.

Serves as Team Lead for Patient Service Representative I and II. Trains the Patient Service Representative I and II on relevant duties listed below.

Ensures that patients are handled consistently and schedule for appointments in a manner that recognizes the urgency of their complaints.

Ensures that above policy and procedures adhere to Faculty Practice Plan policies, procedures and standard systems.

Implements effective front office business processes that will result in improved financial performance and will preserve or improve current customer service levels. These processes will include appointment confirmation to improve patient show rates; point of service patient registration into the IDX system; insurance verification prior to patient visits; and collection of time of service payments and co-pays at the time of patient visits.

Assists assigned Providers/Cost Center Members with completion of super bills.

Develops, sets-up and monitors sign-in sheets. Reconciles fee tickets to sign-in sheets.

Helps patients obtain disability insurance benefits, home health care and medical equipment. Ensures proper coding on submitted charges.

Develops procedure to assure that all charges have been collected. Collects batches and submits charges daily to the Revenue Control Center, incorporating the procedures established by the Revenue Control Manager.

Promotes an emphasis on customer service and satisfaction. Handles customer complaints appropriately, providing resolution and addressing systemic issues on a department-wide basis.

Represents assigned Providers/Cost Center Members appropriately and maintains effective relations within the clinical enterprise including ancillary departments, HUH, Faculty Practice Plan Business Office, employers and other key constituencies.

Performs other related duties as assigned.

CORE COMPETENCIES

• Knowledge of the activities of the Division in order to perform necessary clerical functions and requirements of the organization including knowledge of Physician Billing and third-party payers.
• Knowledge of medical terminology, CPT and ICD-9 Coding.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to perform basic math functions, compute rate, ratio, and percent and to interpret bar graphs
• Ability to apply common sense understanding in order to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in situations with limited standardization.
• Ability to operate a computer, photocopier and other standard office equipment.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Ability to communicate English orally and in writing with people from various educational levels and backgrounds as well as ability to speak clearly and concisely
• Ability to plan, organize, coordinate and prioritize work in situations where demands of a diverse nature are involved

MINIMUM REQUIREMENTS

• Associate's Degree and 2-4 years of general work experience. AA/AS may be substituted for 4 years of required work experience. BA/BS may be substituted for up to 4 years work experience.

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