PATIENT SERVICE REP II

Covenant Health; Sevierville (TN); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Covenant Medical Group is seeking a Patient Service Representative for LeConte Cardiology to support checkout operations and patient billing. You will collect payments, schedule follow-up visits, and balance day-end activities while ensuring accurate data entry and adherence to department policies.

The role emphasizes teamwork with physicians and care teams to deliver patient-centered service in a high-volume cardiology setting.

Qualificações

• Experience in medical office scheduling and collections.
• Familiarity with ICD-9/10 and CPT-4 coding for charge entry.
• Strong patient communication and team-based care mindset.

Responsabilidades

• Provides administrative coverage for patient service functions related to checkout operations.
• Collects and processes encounter form data and outstanding balances.
• Schedules appointments for return visits and end-of-day procedures.
• Balances work and computer at day end, and compiles data for billing personnel.
• Collaborates with patient, physician, and care team members in a team-based approach.

Conhecimentos

Customer service

Appointment scheduling

Billing / collections

ICD-9/10 CPT-4 coding

Formação académica

HS diploma or GED

Descrição da oferta de emprego

Overview

Patient Service Representative, LeConte Cardiology

Full Time, 80 Hours Per Pay Period, Day Shift

Covenant Medical Group Overview:

Covenant Medical Groupis the employed and managed medical practice organization of Covenant Health, providing comprehensive care across East Tennessee. With more than 300 physicians and advanced practice providers in 20 communities, our team deliversexpertiseacross a broad spectrum of specialtiesfrom primary careand walk-in clinics topreventive medicineandadvanced surgical andsubspecialty services.We are committed to offering coordinated, patient-centered care that spans the continuum of health needs, ensuring access to exceptional providers close to home.

Position Summary:

Provides administrative coverage for the patient service functions related to the check-out operations of the physician practice. Collects and processes encounter form data. Collects and totals outstanding balances and payments for services rendered. Balances work and computer at end of day.

Responsibilities

• Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
• May answer telephone calls and route accordingly.
• Receives and records changes in patient information.
• Demonstrates familiarity with insurance procedures; demonstrates knowledge of which plan the provider(s) participate.
• Ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
• Responsible for scheduling appointments for return visits and end of day procedures and balancing.
• Compiles data for the billing personnel.
• Attends meetings as required and participates on committees as directed.
• Collaborates with the patient, physician, and other care team members as part of a team based approach to overall patient care.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Qualifications

Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:

One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required.

Licensure Requirement:

None