Patient Service Rep I - ER 2nd Shift

aah; New York (NY); On-site; USD 2,893,000 - 4,271,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Advocate Health is seeking a Patient Access Specialist to perform patient registration, data verification, and EHR creation in a fast-paced environment. You will collect demographics and insurance details, discuss co-pays, and help guide patients through care processes while ensuring HIPAA compliance.

Daily duties include effective communication with patients, coordination with Financial Advocates, and maintaining accurate records in EPIC EMR and related systems.

Qualifications

• High School Diploma required.
• Experience not mandatory but preferred for handling high workload.
• Strong attention to detail and excellent service skills are essential.

Responsibilities

• Create the initial electronic health record for patients to support care and billing.
• Register patients: collect demographics, insurance, and co-pays; ensure data accuracy.
• Explain insurance basics and coordinate with financial advocates as needed.
• Ensure HIPAA compliance and patient privacy in all tasks.
• Assist with scheduling and patient guidance, including appointments and test prep.
• Provide welcoming, professional service to patients and visitors and handle inquiries.

Skills

Customer service

Attention to detail

Communication

Education

High School Diploma

Tools

EPIC EMR

Insurance verification tools

MS Office

Job description

Department

10257 Enterprise Revenue Cycle - Good Samaritan IL ED Arrival

Status

Full time

Benefits Eligible

Yes

Hou rs Per Week

40

Schedule Details/Additional Information

Week 1 - Monday, Tuesday, Wednesday, Thursday, Saturday 2:00p - 10:30p
Week 2 - Sunday, Tuesday, Wednesday, Thursday, Friday 2:00p - 10:30p
Rotating weekends
Rotating Holidays

Pay Range

$20.80 - $31.20

Major Responsibilities

• Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization's accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety.
• Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
• Knows insurance basics and recognizes commercial and government plans. Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates.
• Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required.
• May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests. Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc.
• Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc.
• Monitors and works assigned electronic health record work queues, following the department's approved process.

Licensure, Registration, and/or Certification Required

None

Education Required

High School Graduate.

Experience Required

None

Knowledge, Skills & Abilities Required

• Demonstrate the Advocate Health purpose, values and behaviors.
• Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision.
• Strong attention to detail and accuracy.
• Excellent customer service skills in a variety of situations. Must have excellent service recovery skills.
• Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.
• Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor.
• Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan.
• Interact with physicians and their staff to resolve issues related to patient care.
• Collect and manage payments including cash payments and follow security related to cash handling.
• Strong understanding and comfort level with computer systems. Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology.
• Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process.
• HIPAA-compliant and knowledgeable of applicable state and federal rules/re