Patient Service Rep Gastroenterology Full time

Northwestern Medical Group; Winfield (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Northwestern Medicine seeks a Patient Service Representative to support the service area by checking patients in and out of appointments and delivering exemplary customer service to patients and guests.

The role requires a high school diploma and 0–2 years in customer service, with preferred healthcare experience and bilingual abilities. Responsibilities include registration, consents, payments, and scheduling, with collaboration across clinic teams.

Qualifications

• High school diploma or GED required.
• 0–2 years in a customer-service role preferred.
• Bachelor's degree preferred.
• Healthcare experience preferred.
• Working knowledge of medical terminology preferred.
• Bilingual preferred.

Responsibilities

• Greet patients and guests, confirm identity, and provide visit information.
• Complete check-in and check-out functions as directed.
• Confirm and update patient demographics and insurance information.
• Complete patient registration as needed and obtain consents/authorizations.
• Collect co-payments and process payments; perform end-of-day cash reconciliation.
• Keep waiting area clean and comfortable; inform patients of delays or changes.
• Schedule appointments and assist with changes; float to ICCs as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Bilingual

Medical terminology

Education

High school diploma or GED

Bachelor's degree

Job description

Description

The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adheresto the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies,procedures, guidelines and all other regulatory and accreditation standards.
The Patient Service Representative supports the service area by checking patients in and out of appointments.This role will consistently demonstrate exemplary customer service when assisting patients and guests.

Responsibilities:

• Communicates with patients and guests including greeting them upon arrival, confirming identity andproviding necessary information related to their visit.
• Completes check-in/out functions as directed.
• Confirms and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-payments, past due balances and point of service payments.
• Posts payments, process billing information and perform "end of day" cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.
• For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
• May perform other duties as assigned.

Qualifications

Required

• High school diploma or GED equivalent.
• Zero (0) to two (2) years' experience in a customer service position.

Preferred

• Bachelor's degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.