Patient Service/Front Desk Coordinator Part Time

MyEyeDr.; Ohio; On-site; USD 80,000 - 100,000; Part time

Job summary

A leading vision care provider in Ohio seeks a Patient Service/Front Desk Coordinator to manage check-in/out processes and provide exceptional service to patients. This part-time role involves multitasking, verifying insurance options, and collaborating with office staff to enhance patient experiences. Ideal candidates are organized, friendly, and possess strong communication skills. This position offers training and opportunities for growth.

Benefits

Training programs

Vision coverage

Qualifications

• Experience in a front desk, reception, or customer-facing role.
• Ability to prioritize multiple tasks and provide best-in-class service.
• Friendly and patient-centric mindset in a fast-paced environment.

Responsibilities

• Manage personalized check in/out process for patients.
• Verify and educate patients on insurance options.
• Collaborate with doctors and team members for seamless service.

Skills

Customer service

Multitasking

Communication skills

Organization

Job description

Overview

Patient Service/Front Desk Coordinator Part Time at MyEyeDr. You will play an essential role by providing personalized patient experiences through the coordination and management of our front desk during check-in/out. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care for our patients. This role reports to the Office General Manager. Some weekend and evening shifts required.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience


• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments


• Assist in appointment confirmations and patient outreach in partnership with Doctor availability


• Be a multitasker by managing multiple phone lines, greeting patients and walk-ins, scheduling appointments and assisting office staff duties as needed


• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)


• Collaborate with doctors and team members to provide a seamless patient experience

About You

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks


• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff


• Flexible, nimble and agile mindset with the ability to wear multiple hats


• Friendly, caring, and patient-centric person who thrives in a fast-paced environment


• Team player who is willing to collaborate to provide the best patient experience


• Computer Savvy with excellent oral and written communication skills


• Professional attitude and ability to problem solve and respond to patient service requests

Growth With Us

• Grow and develop your career through role specific training programs


• Participate in our Vision coverage and associate discounts on our products

Introduction | MyEyeDr.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.