Patient Service/Front Desk Coordinator Part Time

MyEyeDr.; Colorado Springs (CO); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Vision coverage

Employee discounts on products

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk duties and deliver a personalized patient experience at the Colorado Springs office. You will support check-in/out, assist with scheduling, and help patients understand insurance options.

Training provided to learn the vision care industry. The role requires some weekend/evening shifts and reports to the Office General Manager. We value teamwork, organization, and excellent communication while serving patients in a fast-paced

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized with ability to prioritize multiple tasks under pressure while maintaining best-in-class service.
• Flexible and adaptable mindset with willingness to wear multiple hats.
• Friendly, caring, patient-centric attitude in a fast-paced environment.
• Team player with collaborative approach to deliver optimal patient experience.
• Proficient in written and spoken communication.

Responsibilities

• Provide patients a personalized check in/out process experience.
• Verify insurance and educate patients on plans at check in/out.
• Assist with appointment confirmations and patient outreach with Doctor availability.
• Multitask by handling phone lines, greeting patients, scheduling appointments, and supporting staff duties.
• Cross train to roles such as Eyewear Consultants or Optometric Technicians as needed.
• Collaborate with doctors and team to ensure seamless patient experience.

Skills

Front desk experience

Customer service

Multitasking

Communication skills

Tools

Computer literacy

Job description

Description

About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized patient experiences through the coordination and management of our front desk during check in/out. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care for our patients. This role reports to the Office General Manager. Some weekend and evening shifts required.

The wage range for this position is $16.00 to $19.00 hourly, commensurate with experience. The company complies with all state and local wage and hour laws and the minimum pay range will always be at or above the applicable minimum wage.

You Will

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

About You

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
• Flexible, nimble and agile mindset with the ability to wear multiple hats
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment
• Team player who is willing to collaborate to provide the best patient experience
• Computer Savvy with excellent oral and written communication skills
• Professional attitude and ability to problem solve and respond to patient service requests

Growth With Us

• Grow and develop your career through role specific training programs
• Participate in our Vision coverage and associate discounts on our products

Introduction | MyEyeDr.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.