Patient Service Coordinator- Urgent Care Waldorf

MedStar Health; Waldorf (MD); Sur place; USD 26 000 - 47 000; Plein temps

Résumé du poste

MedStar Health Urgent Care seeks a friendly front desk associate to be the first contact for patients, greeting them professionally and coordinating efficient flow through the clinic. You will register patients, verify insurance, collect co-pays, post payments, and provide test requisitions for follow-up.

The role supports new technology and patient experience initiatives, maintaining accurate records and backing up team members during busy periods.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of required work experience.

Responsabilités

• Greet patients and coordinate flow through the practice.
• Register patients, verify insurance, and explain patient responsibility; collect co-pays and process time-of-service payments.
• Schedule appointments and prepare test requisitions.
• Answer the telephone and provide telephone triage.
• Maintain and update forms, reports, and patient records in the medical system.
• Follow up on missed appointments and monitor no-shows; document in the system.
• Complete front desk checkout by entering charges and updating demographics and insurance information.
• Support initiatives to improve patient experience and adopt new technology.
• Collaborate with colleagues and providers to ensure smooth patient flow and service quality.
• Adhere to high reliability principles and Just Culture; participate in quality improvement teams.

Connaissances

Customer service

Communication skills

Telephone etiquette

Medical terminology

High-pressure environment

Formation

High School Diploma or GED

Description du poste

General Summary of Position

MedStar Health Urgent Care is committed to providing world-class compassionate care to every patient every time at every touch point during the experience. All associates are accountable for their role in meeting patient experience standards. Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments registers patients collects co-payments Time-of-Service (TOS) payment processing updates demographic and insurance information and provides patients with follow-up appointments and requisitions for tests.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Manages the intake of patients into the practice screens for emergent conditions registers verifies insurance and explains patient responsibility regarding payment for services and co-pays. Collects copayment prior to care posts time of service (TOS) payments collects and reviews of all encounter forms and prepares charge batches as assigned. Ensures appropriate and timely status assignment of all appointments.
• Schedules appointments including follow up and referral appointments. Completes requisitions for tests as applicable
• Answers the telephone in accordance with the policy and service expectations provides telephone triage; disseminates messages appropriately utilizing available technology and prioritizes calls appropriately and timely.
• Prepares updates and copies forms reports and records on a routine basis; scans imports and indexes regularly to keep information flowing into patients' medical record.
• Contacts patients regarding missed appointments; monitors and tracks no shows and enters data into system.
• Performs check-out procedures by inputting patient charges and verifying patient demographic and insurance information ensuring charges are entered in a timely manner in accordance with departmental procedures.
• Supports organization initiatives related to new technology clinical programs and improving the patient experience. Seeks opportunities for improvement in all administrative processes and services.
• Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other members of the team. Interacts effectively with colleagues medical providers and others to communicate essential information and to ensure a high level of patient experience.
• Takes personal responsibility for the neat appearance of the work location to include front office reception area break room and other assigned areas assuring each area represents MedStar Health in a positive manner.
• Participates in meetings and on committees as needed or assigned.
• Adheres to Medstar's high reliability organization (HRO) principles and embodies Just Culture standards.
• Participates in multi-disciplinary quality and service improvement teams.

Minimal Qualifications

Education

• High School Diploma or GED required
• One year of relevant education may be substituted for one year of required work experience.

Experience

• Less than 1 year 6 months - 1 year experience providing high quality customer service required preferably in a health care setting. Preference given to candidates whose experience includes the use of computerized schedules registration systems and electronic records required
• Working knowledge of IDX/GE centricity business

Licenses and Certifications

• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required and
• Additional unit/specialty certifications may vary by department or business unit.

Knowledge Skills and Abilities

• Excellent interpersonal communication and customer service skills and good telephone etiquette.
• Requires knowledge of medical terminology and effective oral and written communication skills.
• Must possess the ability to perform in a high-pressure environment to organize and prioritize work to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers.

This position has a hiring range of

USD $19.07 - USD $33.70 /Hr.