Patient Service Coordinator - Patient Access, Scheduling

UNM Medical Group, Inc.; Albuquerque (NM); On-site; USD 36,399 - 44,754; Full time

Benefits offered by this job

Competitive salary and benefits

Medical, dental, vision, and life insurance

Tuition reimbursement

Generous paid time off

403b retirement plan

Job summary

UNM Medical Group, Inc. is seeking a Full-time Patient Services Coordinator to work in the Cancer Center Scheduling Area in Albuquerque, NM. The role involves scheduling appointments, managing patient check-ins, and coordinating with insurance providers. Candidates must have at least a high school diploma or GED, and relevant experience is preferred. The position offers a competitive salary starting at $36,399, alongside comprehensive insurance coverage and additional benefits including tuition reimbursement and a retirement plan.

Qualifications

• Must have a High school diploma or GED.
• Experience handling scheduling and administrative support.
• Strong customer service skills, both over the phone and in person.

Responsibilities

• Handle all scheduling needs for Cancer Center patients.
• Manage registration duties including verifying patient insurance.
• Collect co-pays and manage cash reconciliation.
• Coordinate prior authorizations and communicate with insurance.

Skills

Customer service

Scheduling and administrative skills

Financial management

Insurance verification

Education

High school diploma or GED

Job description

UNM Medical Group, Inc is seeking a Full‑time Patient Services Coordinator to work in our Cancer Center Scheduling Area.

Minimum $36,399 - Midpoint $44,754*

*Salary is determined based on years of total relevant experience.

*Salary is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.

This position is responsible for handling all the scheduling needs for Cancer Center patients to include processing observation orders to include lab and diagnostics, arriving patients and queuing clinical staff to begin triage.

This position is critical to the overall success of the department by meeting established job requirements and performance goals in a very demanding and high producing clinic environment all while addressing and meetings the needs of the patients and/or physician’s.

Summary

Under limited supervision, performs a wide variety of administrative support functions at assigned UNMMG Ambulatory Clinic including but not limited direct service to patients either by phone or in person by scheduling appointments, receptionist duties, verifying demographic and insurance information, obtaining referral and prior authorizations with insurance carriers. Assist with concerns and complaints and serving as a liaison as needed with physicians, other providers and insurance companies.

Minimum Job Requirements

High school diploma or GED. Completed degree(s) from an accredited institution that are above the minimum education requirements may be substituted for experience on a year for year basis. Verification of education and licensure (if applicable) will be required if selected for hire.

Duties and Responsibilities

• RECEPTION: Responsible for clinic receptionist duties including but not limited to: answer incoming phones, patient check in/out, coordinate and facilitate accurate patient appointment scheduling through electronic and/or manual systems, schedule follow‑up appointments as ordered by providers, update and ensure accurate patient schedules and appointments in UNMMG computer systems.
• REGISTRATION: Responsible for registration duties including but not limited to: obtaining copy of insurance card, verifying accuracy of patient demographics and insurance information; updating and ensuring accurate information into UNMMG computer systems.
• FINANCIAL / CASH MANAGEMENT: Responsible for collecting co‑pays, collecting upfront payments as well as self‑pay down payments; generating patient receipts; referral of patients to financial counseling for funding options, if necessary. Responsible for daily cash reconciliation of cash collections and receipts; following UNMMG established cash management policies and procedures.
• BILLING: Responsible for generating charge document and other billing paperwork at time of patient’s clinic visit to ensure proper billing information is obtained and documented including but not limited to completion of paperwork by provider, written documentation on clinic log, DX and CPT code selection by provider on charge document, prompt submission to UNMMG centralized charge entry.
• PRIOR AUTHORIZATION: Responsible for coordinating and processing all referrals and prior authorizations. Interface with insurance companies to verify coverage and obtain prior authorization; may coordinate multiple authorizations and coverage; compiles medical documentation necessary to ensure prior authorization is obtained; updates computer systems to ensure final prior authorization is documented in UNMMG computer systems.
• Maintain ongoing communications and dialog with the centralized UNMMG Practice Coordinator to address staffing issues, ongoing training and support as well as to address problems or issues related to clinic front‑end processes and operations.
• Maintains record keeping and filing systems; gathers, enters and updates data as required.
• Serves as backup support for other administrative personnel as required; cross trains with other personnel for all administrative, customer service and clerical functions.

Benefits

• Competitive Salary & Benefits: UNMMG provides a competitive salary along with a comprehensive benefits package.
• Insurance Coverage: Includes medical, dental, vision, and life insurance.
• Additional Perks: Offers tuition reimbursement, generous paid time off, and a 403b retirement plan for eligible employees.

Notice of Equal Opportunity Employment

UNM Medical Group, Inc endeavors to make its careers page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact UNM Medical Group, Inc. Human Resource Department at 505‑272‑3201 [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

UNM Medical Group, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Please see below for our EEO Policy Statement.