Patient Service Coordinator/ MA (SOM DOM Bay Rheumatology)

The Johns Hopkins University; Baltimore (MD); On-site; USD 23,000 - 41,000; Full time

Job summary

The Johns Hopkins University seeks a Patient Service Coordinator/Medical Assistant for the Bayview Rheumatology clinic. The role combines 75% MA duties with 25% PSC responsibilities in an outpatient setting.

It emphasizes patient flow, scheduling, pre-registration, insurance verification, and exceptional customer service across the clinic, with cross-coverage as needed to ensure smooth operations.

Qualifications

• High school diploma or equivalent with Medical Assistant certification required.
• One year of customer service experience.
• Additional education may substitute for required experience as permitted by Johns Hopkins University equivalency formula.

Responsibilities

• Direct patient flow, ensure timely rooming and checkout.
• Enter pre-registration and insurance data; prepare daily schedules.
• Obtain and document patient demographics and vitals.
• Explain costs and guide patients to resources for information.
• Provide cross-coverage for MA and PSC roles during absences.
• Maintain aseptic technique and infection control in clinical tasks.
• Assist with phlebotomy when needed (back-up).
• Support clinic operations and room assignment coordination.

Skills

Customer service

Medical assisting

Phlebotomy

Vital signs

Clinic coordination

CPR

Education

High school diploma or GED

Medical Assistant certification (CMA/RMA/AMT/NAHP)

Tools

Scheduling software

Electronic health records (EHR)

Job description

The Department of Medicine, Division of Rheumatology is seeking a Patient Service Coordinator/MA who will work in an outpatient setting and have responsibilities related to patient care and the clinic environment. Time will be split 75% as a MA and 25% as a PSC in the Johns Hopkins Rheumatology clinic on the Bayview campus. The position is centralized and will work across specialty centers to ensure optimum flow and customer service within the clinic. Provides exemplary customer service to patients, physicians and internal customers to aid in meeting patient satisfaction goals of the division.

Specific Duties & Responsibilities

• Contributes to smooth clinic operation by directing patient flow, paying close attention to volume of patients registering, being placed in clinic rooms and checking out. Ensures that patients are placed in rooms on time.
• Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas.
• Obtains and/or verifies patient's demographic data by phone or in person.
• Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
• Provides cross coverage for the full-time MA and PSC (registration} during absences and breaks.
• Obtains and records patient's vital signs: temperature, pulse, respirations, blood pressure, weight and height.
• Assists patient's to exam room and prepare patients for examination and/or diagnostic procedures.
• Prepares examination or treatment areas before, during and after patient use.
• May assist with medical records preparation.
• Maintains and uses principles of aseptic technique and infection control when performing clinical duets and tasks.
• Operates clinical equipment as directed by a physician.
• May perform phlebotomy functions (only when necessary, i.e. the full-time phlebotomist is absent and no back-up is available}.
• Collect and process specimens according to Standard Operating Policies and Procedures at a competent level and according to age and needs of the patient population served.
• Recognize emergency situations, implements emergency procedure according to clinic guidelines and administers first aid, including CPR.
• Order, stock and maintain exam rooms and clinic areas with standard levels of supplies (only when necessary}.Assist patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables and scales utilizing proper body mechanics and safety measures.
• May perform related and delegated tasks which include requests for prescription refills, taking and relaying messages and running errands.
• Ensures that soiled linens, needle containers, and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines.
• Serves as a back-up to maintain room assignment grid for all physicians practicing at the Bayview clinic. Independently resolves any issues with daily room assignments and coordination of clinic flow. Determines when to involve the clinic manager in the resolution of issues that may be beyond the scope of his/her authority.
• Completes all functions of primary full-time medical assistant in his/her absence. Other duties as assigned.
• Provide cross coverage to all areas in the clinic, including, but not limited to: registration, appointment and scheduling, answering calls, greeting patients and guests, template updates, and notifying providers of schedule changes.

Minimum Qualifications

• High school diploma or graduation equivalent and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA,AMT, NAHP) required.
• One year of work experience in customer service.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Classified Title: Patient Service Coordinator/Medical Assi

Job Posting Title (Working Title): Patient Service Coordinator/ MA (SOM DOM Bay Rheumatology)

Role/Level/Range: ATO 40/E/02/OD

Starting Salary Range: $16.60 - $29.50 HRLY ($48,000 targeted; Commensurate w/exp.)

Employee group: Full Time

Schedule: M-F 8a - 5p

FLSA Status: Non-Exempt

Location: Johns Hopkins Bayview

Department name: SOM DOM Bay Rheumatology

Personnel area: School of Medicine