Patient Service Coordinator - Children's Hospital ENT

Bon Secours Mercy Health; Toledo (OH); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Referral bonuses

403(b) with employer contributions

Medical, dental, vision coverage

Job summary

Bon Secours Mercy Health is seeking a qualified medical office clerk to perform clerical duties in a clinic setting, including patient registration, data entry, and scheduling according to physician orders.

The role involves handling insurance information, collecting co-pays, maintaining patient charts, and assisting with billing charges while adhering to safety and confidentiality standards.

Qualifications

• Legible handwriting and attention to patient confidentiality.
• Sensitivity to patient care situations.
• Computer typing and data entry at about 40 words per minute.

Responsibilities

• Secure, complete and verify patient demographics and insurance information.
• Enter data into computer and support registration processes.
• Perform telephone triage and refer to appropriate medical professional.
• Schedule patients per protocols and ensure insurance eligibility for referrals/testing.

Skills

Legible handwriting

Patient-focused care

40 wpm typing

Education

High School/GED

Job description

This position is represented by a collective bargaining agreement.

Primary Function/General Purpose Of Position

Under general supervision, and according to established policies and procedures, performs all clerical business functions in a medical office, clinic or ambulatory setting.

Essential Job Functions

• Secures, completes and verifies all pertinent patient demographic and insurance
• information (registration process) and enters data into computer.
• Performs initial telephone triage/screening with referral to appropriate medical
• professional.
• Schedules patients following established protocols, including referrals, testing,
• surgical procedures, specialist consults, etc. following physician orders. Assures
• referrals are insurance appropriate.
• Collects point of service co-pays and payments on accounts, balances cash drawer
• and ensures accuracy of bank deposit.
• Sets up and organizes patients’ charts, obtains appropriate consent forms, and maintains file system for confidential patient records.
• Enters appropriate billing charges into computer; retrieves data and runs reports as necessary.
• Performs some patient care duties. (see department addendum)
• Documents appropriate information in patient medical record.
• Manages oice supply and inventory needs.
• Performs receptionist and file clerk duties, as well as general office
• correspondence duties.
• May be required to float based on staffing needs.
• Adheres to the standards and policies of the Corporate Responsibility Program, -
• including the duty to comply with applicable laws and regulations, and reporting to designated Manager (or employer hotline) any suspected unethical, fraudulent, or unlawful acts or practices.
• Demonstrates behaviors consistent with Mission and Core Values (Compassion, Excellence, Human Dignity, Justice, Sacredness of Life, Service) of Mercy Health Partners.
• Embraces Standards of Behavior to provide and promote excellent customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence.
• Is responsible for all other duties as assigned.
• Adheres to all standards and policies regarding safety/patient safety initiatives.

Employment Qualifications

Required Minimum Education: High School/GED

Minimum Years and Type of Experience Required: Medical secretary, medical assistant program graduate or medical experience

Skill Items

• Legible Handwriting
• Must demonstrate sensitivity to the patient care situation.
• Computer/typing skills of at least 40wpm

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affir... If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]