Patient Service Coordinator - Care Connections - Part-Time

Mercy Medical Center; Cedar Rapids (IA); On-site; USD 21,000 - 30,000; Part time

Job summary

Mercy Medical Center in Cedar Rapids seeks an administrative/clerical teammate to support patient-centered care. You will provide friendly customer service, handle scheduling, and assist with medical records and billing inquiries, enabling smooth patient visits.

The role requires strong communication, basic billing knowledge, and the ability to work in a fast-paced office environment. Part-time, on-site position with approx. 20 hours/week.

Qualifications

• 1 year of relevant customer service experience; medical office preferred.
• High School Diploma or equivalent preferred.
• Proficient in scheduling and basic billing inquiries.

Responsibilities

• Answer and route calls in a friendly, prompt manner.
• Prepare incoming medical records for provider visits.
• Schedule, cancel, and confirm patient visits per procedures.
• Handle routine billing questions and escalate complex issues.
• Assist with patient education for tests and procedures.
• Maintain clean, organized work area; follow safety guidelines.

Skills

Communication

Customer service

Computer skills

Organization

Time management

Attention to detail

Multi-tasking

Education

High School Diploma or equivalent

Tools

Scheduling software

Clinical software

Job description

Schedule: 8:00 am - 4:30 pm Wednesday and Friday, 12:00 pm - 4:30 pm ThursdayWork ShiftDayScheduled Weekly Hours20SummaryThis position supports Mercy's philosophy of patient centered care by providing excellent customer service and enables the facilitation of positive patient outcomes by providing administrative and clerical support to Mercy.Job DescriptionJob DutiesAnswers telephone and disburses callers in a friendly, prompt and professional manner. Conveys messages accurately and appropriately.Prepares incoming medical record information for provider visit.Retrieves and disburses messages.Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.Provides patient education as needed for the scheduled test/procedures.Handles routine billing questions as they arise and forwards more complex questions to the Mercy billing office as appropriate.Responds to medical record requests in a timely manner.Demonstrates a general understanding of the different insurance carriers (including Title 19 and Medicare) and their eligibility requirements.Utilizes and has full knowledge scheduling software and the fundamentals of the clinical software.Cross covers for other clerical staff as needs arise.Maintains work area in a clean, neat and orderly manner.Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.Knowledge, Skills and AbilitiesExcellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment.Professional ExperienceOne year of relevant customer service experience preferred, previous experience in a medical office setting preferred.EducationHigh School Diploma or equivalent preferred.Licensure, Certification, RegistrationN/APhysical RequirementsLight: Exert 20 lbs. of force occasionally and/or 10 lbs. of force frequentlyPay Rate TypeHourlyMercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.