Patient Service Coordinator Cardiology

Hugh Chatham Health, Inc.; Winston-Salem (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Job summary

Advocate Health’s WFBMC Main Cardiology scheduling team seeks an organized scheduler withEpic experience to manage patient appointments, registrations, and referrals. The role requires excellent communication, multitasking, and a patient-centered approach in a high-volume environment.

The position is full-time, 40 hours/week, Monday–Friday, 8am–5pm (flexible). Emphasis on accurate data, efficient scheduling, and collaboration with clinicians to ensure smooth patient flow.

Qualifications

• Excellent oral and written communication within a fast-paced medical office.
• Strong ability to manage multiple priorities with accuracy and empathy.
• Experience with high-volume scheduling and patient data entry.

Responsibilities

• Schedule, update, and cancel appointments following guidelines.
• Ensure accuracy of registration data and billing records.
• Coordinate with teammates to meet targets for abandoned calls.
• Communicate clearly with patients and clinical staff about scheduling.
• Assist with documentation and referral processes as needed.
• Contribute to improving customer service and problem solving in the department.

Skills

Excellent communication

Multitasking

Customer service

Professional relationships

Education

High school diploma or GED

1 year office/clerical experience

Epic scheduling experience

Medical terminology knowledge

Tools

Epic

Job description

Department

02050 WFBMG University Group Practice: WFBMC Main - Cardiology

Department

02050 WFBMG University Group Practice: WFBMC Main - Cardiology

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

• Monday-Friday
• 8am-5pm (Flexible)

Pay Range

$20.80 - $31.20

The Advanced Heart Failure, Transplant, and Mechanical Circulatory Support Team delivers comprehensive care for patients with advanced cardiovascular disease, including heart failure management, transplant evaluation and follow-up, and mechanical circulatory support therapies. Our scheduling team serves as a critical link between the patient population and clinical staff, coordinating complex appointments and helping patients navigate specialized care pathways.

Education/Experience

• High school diploma or GED equivalent with one year office or clerical work experience in a direct customer service role.
• Experience working in high volume, fast-paced environment, answering phones and utilizing electronic messaging required.
• Previous cardiology, transplant, cardiovascular, or specialty-practice scheduling experience.
• Epic experience including scheduling, referrals, and In Basket management.
• Strong knowledge of medical terminology and complex provider scheduling workflows.
• Demonstrated ability to manage multiple priorities, communicate effectively, maintain accuracy, and provide excellent customer service in a fast-paced environment.
• Self-motivated, adaptable, highly organized individual with strong critical-thinking skills, attention to detail, a patient-centered approach, and the ability to collaborate effectively with providers, clinical staff, and patients while managing high-volume workloads.
• Medical terminology preferred.
• Bilingual in Spanish preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION

Satisfactory score on a departmental data entry test required.

Essential Functions

• Utilizes computer programs and follows established guidelines to schedule, update, and cancel appointments.
• Follows departmental policies and procedures to assure completeness and accuracy of registration data. Ensures accurate billing and statistical information and maintains accurate authorization records.
• Coordinates with co-workers to accomplish departmental work assignments. Strives to meet or exceed target for abandoned call rates.
• Ensures coordination of patient care and flow of information by promptly screening calls, delivering clear and concise messages to appropriate party, appropriately documenting patient scheduling information, and effectively communicating with ambulatory clinical departments.
• Ensures coordination of patient care documentation by assisting with completion of forms following established guidelines, maintaining current knowledge of insurance documentation and authorization requirements, and obtaining referring clinic documentation.
• Contributes to success of department by assisting with development and implementation of methods to improve customer service and recognizing problems and determining possible solutions.
• Serves as a courteous and cooperative liaison between patients, medical staff, and outside agencies. Anticipates workflow and prepares accordingly.
• Performs other position related duties as assigned.

Skills/Qualifications

• Excellent oral and written communication skills
• Ability to perform multiple tasks simultaneously
• Demonstrates ability to resolve consumer problems under stressful conditions
• Ability to stay positive in demanding situations
• Ability to develop and maintain professional, service oriented relationships with patients, physicians, co-workers and supervisors

WORK ENVIRONMENT

Medical office environment

Activity

PHYSICAL REQUIREMENTS

• Standing
• Walking
• Sitting
• Bending
• Reaching with arms
• Finger and hand dexterity
• Talking
• Hearing
• Seeing

Lifting, Carrying, Pushing And Or Pulling

• 20 lbs. maximum
• 50 lbs. maximum
• 100 lbs. maximum

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.