Patient Service Coordinator

Patient First; United States; On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Long-term care insurance

Employee Assistance Program

Flexible Spending Accounts

401(k) with match

Paid time off

Volunteer time off

Bereavement leave

Emergency leave

Overtime pay

Holiday pay

Double time on holidays

Discounted medical treatment

Job summary

Patient First is seeking an experienced Front Office Supervisor to lead all Front Office staff and ensure smooth patient flow from registration to discharge.

This role emphasizes accurate billing, timely deposits, staff scheduling, and delivering warm, professional service across all patient interactions. Experience in a physician's office or hospital setting is preferred, with strong communication and supervisory skills valued.

Qualifications

• Keyboarding experience required.
• Excellent verbal and written communication skills.
• One year of clerical experience preferred.
• One year of supervisory experience preferred.

Responsibilities

• Supervising all Front Office employees
• Registering and discharging patients accurately
• Monitoring waiting room times and ensuring that all patients are registered and discharged within appropriate time frames
• Collecting patient payments accurately
• Answering incoming calls in a warm and friendly manner
• Submitting monthly staffing schedule for all Front Office employees
• Reviewing all Front Office reports
• Implementing established procedures and policies
• Assisting with training new Front Office employees
• Ensuring daily deposits are completed correctly
• Evaluating and completing employee performance evaluations as directed
• Organizing and conducting Front Office staff meetings
• Providing positive, warm and friendly customer service in all interactions
• Fostering teamwork and a positive, professional atmosphere
• Completing other duties as directed

Skills

Keyboarding

Verbal communication

Written communication

Clerical experience

Supervisory experience

Education

High school diploma or equivalent

Age 18+

Job description

Responsibilities

• Supervising all Front Office employees
• Registering and discharging patients accurately
• Monitoring waiting room times and ensuring that all patients are registered and discharged within appropriate time frames
• Collecting patient payments accurately
• Answering incoming calls in a warm and friendly manner
• Submitting monthly staffing schedule for all Front Office employees
• Reviewing all Front Office reports
• Implementing established procedures and policies
• Assisting with training new Front Office employees
• Ensuring daily deposits are completed correctly
• Evaluating and completing employee performance evaluations as directed
• Organizing and conducting Front Office staff meetings
• Providing positive, warm and friendly customer service in all interactions
• Fostering teamwork and a positive, professional atmosphere
• Completing other duties as directed

Minimum Education and Professional Requirements

• Employee must be at least 18 years of age
• High school graduate or equivalent
• Keyboarding experience required
• Excellent verbal and written communication skills
• One year of clerical experience preferred
• One year of supervisory experience preferred

Salary Range: $26.00 - $31.00, depending on experience.

Benefits and Other Compensation

• Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)
• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
• Overtime Pay, Holiday Pay, Double time compensation for all holidays workedDiscounted medical treatment at any Patient First location for employees and immediate family

Bonuses

• Recruitment bonus
• Patient Care Performance bonus (center employees only)
• Weekend bonus (center employees only)

Since opening our first medical center in 1981, Patient First's vision remains the same: making access to quality medical care as convenient and cost-effective as possible. To achieve this objective, we have adopted and continue to embrace many innovative operating systems and practices. All 78 Patient First centers in the mid-Atlantic region are open every day of the year- including weekends and holidays.

Patient First provides both primary and urgent care services as well as a broad range of Occupational Health services. X-rays, lab tests, and prescription drugs are available on-site to save time and reduce the need for extra trips. Patient First offers excellent benefits packages, flexible hours, and competitive compensations for Nurses, Lab and Radiologic Technologists, Medical Assistants, and Front Office staff. Medical candidates with at least 1-2 years of experience in a physician's office or hospital setting are preferred.