Patient Service Associate - OBGYN

100 Albany Med Health System; United States; On-site; USD 46,215 - 60,080; Full time

Job summary

Albany Medical Center is seeking a patient registration and scheduling specialist for the HBD - Maternal-Fetal Practice in the United States. You will register patients, update insurance information, and schedule visits using the electronic medical record system.

The role requires a High School Diploma or GED, 2–3 years in an office setting (medical preferred), strong customer service, and proficient Microsoft Office skills.

Qualifications

• High School Diploma or GED required; 2–3 years of office experience or one year of related experience in a medical practice preferred.
• Experience using an electronic health record and Microsoft Office a plus.
• Excellent customer service skills.
• Strong time‑management, multitasking, and problem‑solving abilities.
• Good judgment and ability to review information and draw appropriate conclusions.
• Strong teamwork skills and work ethic.

Responsibilities

• Register patients, update insurance information, and schedule visits.
• Interact with a diverse patient population.
• Utilize the electronic medical record to maintain patient records during registration and through scanning.
• Provide necessary consents for patients who are wards of the state and coordinate with facilities to obtain consents from patient proxies.
• Adhere to payer requirements for referrals and authorizations within the specialty’s scope.
• Schedule follow‑up appointments, referrals, and prior authorization requests as needed.
• Communicate professionally and timely with providers, patients, clinical care team, and insurance companies.
• Answer incoming phone calls and route them to appropriate team members.
• Maintain a professional image by adhering to the established dress code.

Skills

Customer service

Time management

Multitasking

Problem solving

Good judgment

Teamwork

Education

High School Diploma or GED

Tools

Electronic Health Record

Microsoft Office

Job description

Job Overview

Department/Unit: HBD - Maternal-Fetal Practice | Work Shift: Day | Location: United States of America | Salary Range: $46,215.00–$60,080.00

Core Responsibilities

• Register patients, update insurance information, and schedule visits.


• Interact with a diverse patient population.


• Utilize the electronic medical record to maintain patient records during registration and through scanning.


• Provide necessary consents for patients who are wards of the state and coordinate with facilities to obtain consents from patient proxies.


• Adhere to payer requirements for referrals and authorizations within the specialty’s scope.


• Schedule follow‑up appointments, referrals, and prior authorization requests as needed.


• Communicate professionally and timely with providers, patients, clinical care team, and insurance companies.


• Answer incoming phone calls and route them to appropriate team members.


• Maintain a professional image by adhering to the established dress code.

Essential Duties and Responsibilities

This role is responsible for the patient registration and scheduling process for complex patients, updating the system with registration, scheduling, and insurance data, preparing disability and out‑of‑school documentation, discussing financial obligations and explaining regulatory forms, and answering related questions. The position handles multiple patient‑facing systems and telephone call receipts to support accurate registration and clinical workflow. It also supports departmental plans, policies, and initiatives, represents Albany Med, and exemplifies the Albany Med CARES guiding principles. The incumbent is a champion for an optimal patient experience, promotes patient and employee safety, and reports issues promptly.

Qualifications

• High School Diploma or GED required; 2–3 years of office experience or one year of related experience in a medical practice preferred.


• Experience using an electronic health record and Microsoft Office a plus.


• Excellent customer service skills.


• Strong time‑management, multitasking, and problem‑solving abilities.


• Good judgment and ability to review information and draw appropriate conclusions.


• Strong teamwork skills and work ethic.

Physical Demands

• Require standing, walking, and sitting; frequently handling, grasping, hearing, and eye/hand/foot coordination.


• Rarely involve lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, crawling, or reaching.

Working Conditions

Work may involve exposure to extreme cold, rare extreme heat, humidity, wet environments, occasional noise, and occasional hazards.

Equal Opportunity Employment

Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties, and that use or disclosure does not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to protect information from unauthorized access and modification.