Patient Service Associate - Dermatology (3K)

Duke Clinical Research Institute; Durham (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Duke Health's Patient Revenue Management Organization is seeking an onsite Patient Services Associate to support daily clinic operations in Durham. You will help with patient check-in/out, charge posting, cash handling and scheduling while delivering courteous service.

Responsibilities include reviewing upcoming patients, data entry, posting payments, and coordinating labs and referrals. Strong communication and accuracy are essential in this role within a busy health system.

Qualifications

• High school education is required.
• Basic PC and data entry skills are needed.
• Knowledge of medical terminology is required.

Responsibilities

• Prepare for clinic visits by reviewing next day patients.
• Check-in patients and verify demographic data.
• Post charges and manage co-payments.
• Schedule tests and procedures.
• Explain billing to patients according to policies.

Skills

Verbal communication

Written communication

Data entry

Medical terminology

Organization & prioritization

Education

High school diploma or equivalent

Tools

Maestro Care

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.

ONSITE POSITION: Monday - Friday (7:30 AM - 4:00 PM)
Summary

Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check-in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.

Work Performed

• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.


• Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office c harts, medical records, reports, petty cash and collections bag.


• File history sheets, ancillary reports and all other required patient record documentation.


• Return medical records.


• Attach HIPPA/Medicare documents to the encounter forms.


• Check-in patient upon arrival in the practice.


• Identify correct patient information in Maestro Care. Verify patient demographic data.


• Edit Maestro Care as needed.


• Accurately identify the appropriate account for patient visit.


• Present and educate patients on required forms and obtain signature as required by policy and procedure.


• Completes all Maestro Care check-in files and manage all appropriate alerts.


• Collect and post co-payments and balances on accounts due.


• Imprint all patient specific chart documents and requisition/transmittal documents.


• Copy, file and distribute insurance cards as indicated by procedure.


• Coordinate all labs/ procedures as requested.


• Maintain private physician office charts.


• Prepare encounter forms.


• Investigate and account for missing encounter forms.


• Audit encounter forms for completeness and accuracy before batching.


• Batches encounter forms or charge posting in Maestro Care.


• Schedule tests and procedures.


• Complete and distribute ancillary service requisitions.


• Explain billing to patients according to PRMO credit and collection policies.


• Determine the amount of cash to be collected based on insurance plan.


• Check- outpatients.


• Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures.


• Answer telephone, take and deliver messages to physicians, nurses and others.


• Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards

Knowledge, Skills and Abilities

• Strong verbal and written communication.


• Basic PC and data entry skills.


• Knowledge of medical terminology and telephone etiquette.


• Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.


• Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Experience

Minimum of one year of work experience in directly communicating and activities. Providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks

Degrees, Licensures, Certifications

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.