Patient Scheduling (Montrose)

cedarpointhealth; United States; On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AFLAC

Life insurance

401(k)

Paid time off

Sick time

Job summary

Cedar Point Health is seeking a friendly front desk service representative to help patients; you will schedule visits in the EHR, inform patients of visit requirements, and communicate changes with clinical staff.

The role requires a High School diploma, three years in customer service, excellent phone etiquette, confidentiality, and the ability to multitask under pressure while delivering compassionate care.

Qualifications

• High School Diploma or equivalent.
• Three years of experience in a customer service role.
• Ability to multitask effectively, dealing with phone calls to and from patients, and others in the office in a pleasant manner.
• Knowledge of customer service principles and techniques.
• Ability to learn medical terminology.

Responsibilities

• Makes and takes call with courtesy and compassion, and informs patients of visit requirements.
• Facilitates patient flow and communicates changes with patients and clinical staff.
• Explains financial requirements to the patients or responsible parties.
• Schedules appointments using EHR for patients, makes reminder calls one business day before appointments and maintains the schedule (e.g., cancellations or additions) to ensure accuracy.
• Performs other duties as assigned.

Skills

Customer service

Phone handling

EHR scheduling

Confidentiality

Education

High School Diploma

Tools

EHR System

Job description

If you are looking for a place where teamwork is a priority and every patient counts, this might be the spot for you. Cedar Point Health is built around the idea of taking care of people. Whether it’s our patients or our staff, putting people first is our top priority.

Cedar Point Health offers competitive pay and comprehensive benefits to full‑time employees, including medical, dental, vision, AFLAC, employee life and accidental death insurance, 401(k), and paid time off including sick time.

Medical Translation Spanish Certification (CHI or CMI) is valued and considered for additional compensation.

Background check will be performed with an offer of employment.

*FOR INTERNAL CANDIDATES - SEE BELOW

Responsibilities:

• Makes and takes call with courtesy and compassion, and informs patients of visit requirements.
• Facilitates patient flow and communicates changes with patients and clinical staff.
• Explains financial requirements to the patients or responsible parties.
• Schedules appointments using EHR for patients, makes reminder calls one business day before appointments and maintains the schedule (e.g., cancellations or additions) to ensure accuracy.
• Performs other duties as assigned.

Qualifications:

• Genuinely enjoys people.
• Ability to handle extensive phone work.
• Ability to learn medical practice protocols and the EHR scheduling system.
• Knowledge of customer service principles and techniques.
• Ability and desire to learn medical terminology.
• Knowledge of basic math and modern office procedures.
• Ability to multitask effectively, dealing with phone calls to and from patients, and others in the office in a pleasant manner.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency, and without taking offense.
• Ability to analyze situations and respond appropriately.
• Ability to maintain confidentiality regarding patient records.

Education:

High School Diploma or equivalent.

Experience:

Three years of experience in a customer service role.

Mental and Physical Requirements:

Must possess the physical and mental abilities to perform the tasks normally associated with a service representative that are mostly sedentary with occasional standing, walking, reaching. Daily and repetitive data entry may cause nerve problems unless ergonomic techniques are used. Periodic stress occurs from handling many calls and dealing with patient requests.

Conditions:

The position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, insurance companies, labs, hospitals, nursing homes, and other members of the public on a regular basis.