Patient Scheduling Concierge

Ochsner Health; Shreveport (LA); On-site; USD 19,000 - 30,000; Full time

Job summary

Ochsner Health is seeking a patient scheduling coordinator to manage inbound and outbound calls for appointment scheduling in Epic and other systems. You will collect basic patient demographics and insurance information, uphold HIPAA compliance, and route non-scheduling inquiries to the appropriate department.

The role requires strong communication skills, ability to multitask in a fast-paced environment, and collaboration with multiple departments to ensure a smooth patient experience.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• One year of experience in healthcare, customer service, or related field required.
• Proficiency in verbal and written communication; strong interpersonal skills and professional demeanor.

Responsibilities

• Completes appointment scheduling, cancellations, and confirmations per guidelines to provide first available options.
• Completes basic registration, demographic and insurance information accurately.
• Schedules patient appointments system-wide for providers, including prep instructions per guidelines.
• Addresses emergency/urgent needs per Telephone Receptionist Protocol.
• Processes messages from calls, chats, portals, and texts ensuring accuracy of information.

Skills

Verbal communication

Written communication

Windows applications

Interpersonal skills

Adaptability

Multitasking

Organization

Epic proficiency

Cross-department collaboration

Medical terminology

Transportation to facility

Education

High school diploma or equivalent

Associate degree preferred

Tools

Epic system

Job description

Ochsner Health is seeking a patient scheduling coordinator to manage inbound and outbound calls for appointment scheduling in Epic and other systems. You will collect basic patient demographics and insurance information, uphold HIPAA compliance, and route non-scheduling inquiries to the appropriate department.

The role requires strong communication skills, ability to multitask in a fast-paced environment, and collaboration with multiple departments to ensure a smooth patient experience.