Patient Scheduling & Care Coordination Specialist

Griffin Hospital; Derby (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Griffin Hospital in Derby, CT, seeks a friendly medical office assistant to handle front-desk duties and maintain patient records in a fast-paced environment.

Responsibilities include updating demographics, verifying insurance, scheduling appointments, and coordinating with physicians. Requires 1 year in a medical office and knowledge of electronic health records; strong customer service and multitasking are essential.

Qualifications

• High school diploma or GED; medical office admin program preferred.
• Minimum 1 year experience in a medical office environment.
• Experience with electronic health records and strong customer service; ability to multitask.

Responsibilities

• Update patient demographics and enter into electronic record.
• Create new patient records as needed.
• Verify insurance information and eligibility checks.
• Schedule patient appointments according to established protocols and triage guidelines.
• Communicate with physician office staff on patient concerns, requests, and scheduling changes.
• Refer patients to Griffin Faculty Physician and Griffin Hospital resources.
• Identify potential gaps in care, including need for annual preventative visits, and schedule as needed.
• Participate in population health outreach campaigns and help schedule as needed.
• Perform other duties as assigned by supervisor or manager.

Skills

Customer service

Multitasking

Communication skills

Education

High school diploma or GED

Tools

Electronic Health Records (EHR)

Job description

Griffin Hospital in Derby, CT, seeks a friendly medical office assistant to handle front-desk duties and maintain patient records in a fast-paced environment.

Responsibilities include updating demographics, verifying insurance, scheduling appointments, and coordinating with physicians. Requires 1 year in a medical office and knowledge of electronic health records; strong customer service and multitasking are essential.