Patient Scheduler - MU DOC Communication Center

University of Missouri Health Care; Columbia Township (MO); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Retirement options

Job summary

University of Missouri Health Care is seeking a dynamic Patient Access Specialist to join MU DOC Communication Center in Columbia, MO. You will provide patients with provider information, directions, and instructions while delivering outstanding customer service in a fast-paced healthcare environment.

This onsite role offers future potential to work remote after training. You will interview callers, manage multidisciplinary scheduling, monitor calls, and help remove access barriers to ensure

Qualifications

• High school diploma or equivalent. One year of related experience in a medical office, hospital, medical call center, or similar customer service environment.
• Education may be used in lieu of work experience.

Responsibilities

• Provide patients with information on providers, directions to locations and special instructions.
• Interview caller to obtain full understanding of information being requested.
• Monitor calls and distribute work to team and/or sections for completion of requests/needs.
• Responsible for satisfying the customer and maintaining the image of MUHC.
• Participate in training and observation of new team members.

Skills

Customer service

Communication skills

Multitasking

Education

High school diploma

Tools

IDX/GE

Cerner

Job description

Shift

Monday through Friday 8:00 AM to 5:00 PM

Work Arrangement

Onsite - future opportunity to work REMOTE once trained

Department

MU DOC Communication Center

Facility

Quarterdeck Building – 2401 Lemone Industrial Blvd Columbia, MO 65201

Compensation

• Base Pay Range: $16.68 - $26.31 per hour, based on experience

About The Job

MU Health Care is looking for a dynamic and proactive individual to join our team as a Patient Access Specialist. The ideal candidate is a natural problem-solver with exceptional communication skills and a passion for providing outstanding customer service. You will thrive in a fast-paced environment, working collaboratively with our healthcare team to ensure seamless patient access and satisfaction. Your ability to multitask and maintain a positive attitude under pressure will be key to your success. If you are dedicated, detail-oriented, and ready to make a difference, we want to hear from you!

About Mu Health Care

MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team we’ve built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine. Our academic health system — the only in mid-Missouri — is home to seven hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way. Learn more about MU Health Care. Learn more about living in mid-Missouri.

Employee Benefits

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including ten holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits here.

Detailed Job Description

• Provide patients with information on providers, directions to locations and special instructions. Responsible for multidisciplinary scheduling across multiple service lines. Interview caller to obtain full understanding of information being requested. Maintain strong working relationship with healthcare team by promotion of teamwork and communication center success. Monitor calls and distribute work to team and/or sections for completion of requests/needs. Responsible for satisfying the customer and maintaining the image of MUHC. Participate in training and observation of new team members Exhibits proactive problem solving skills, monitor patient access metrics and standards, which includes develop and coordinator resolution to access barriers when necessary.
• Request, prepare and ensure the completeness of the patient medical record and physician orders. Demonstrate working knowledge of PC word processing, spread sheets and applications such as IDX/GE, Cerner, etc. appropriately within introductory period Criteria for position (must meet 4 or 5): 90% work in designated call centers. Cover 5 or more departments 90% of the time. Complete 5,000+ monthly phone volumes. Work on 5 or more clinic location/areas. Must be 6 or more FTE working in the designated call center. May complete unit/department specific duties and expectations as outlined in department documents.

Required Qualifications

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired. One (1) year of related experience in a medical office, hospital, medical call center, or similar customer service environment. Education may be used in lieu of work experience.

Preferred Qualifications

• Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.