Patient Scheduler I

Tidelands Health; Georgetown (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

Tidelands Health in Georgetown, South Carolina seeks a Patient Scheduler I to pre-register and schedule patient encounters for provider services, delivering courteous, professional service to patients and providers. You will collect co-payments and demographics, and ensure accurate registration to support proper billing.

Responsibilities include coordinating with multiple departments to schedule procedures, maintaining schedules, and providing efficient administrative support while upholding

Qualifications

• High School Diploma or equivalent.
• At least 1 year of related customer facing experience, preferably in healthcare.
• Call center, patient scheduling and/or physician front-office experience preferred.
• Ability to interact successfully with the public and maintain composure under deadlines.
• Strong interpersonal skills to interact with patients, families/visitors and clinical staff.
• Attention to detail and problem-solving abilities.
• Basic medical terminology knowledge preferred.

Responsibilities

• Pre-register and schedule patient encounters for provider services.
• Schedule procedures according to department availability and communicate changes to departments.
• Provide courteous, professional service and collect co-payments and patient demographic information.
• Perform administrative support duties including handling mail and distribution.

Skills

Public interaction

Interpersonal skills

Attention to detail

Medical terminology

Education

High School diploma or equivalent

Job description

Employee Type:

Regular

Work Shift:

Day - 8 hour shift (United States of America)

Join Team Tidelands and help people live better lives through better health!

The Patient Scheduler I is responsible for pre-registering and scheduling patient encounters for provider services and utilizing excellent customer services standards.

The purpose of this position is to schedule patient appointments for designated areas according to Tidelands Health protocols. Provides courteous, professional and efficient service to patients and providers. Responsible for accurately completing registration process for all patients including collection of co-payments and patient demographic information.

• Assures that patients have all the information they need so that they will arrive on time and prepared for their procedures and that the hospital has all the information required to bill properly for its services.
• Receives requests to schedule procedures from physician offices and patients and schedules the procedure according to the availability of the various departments.
• Provides accurate information so that all departments may view and print the schedule for the appointments daily and maintains open communication with hospital departments regarding schedule changes.
• Performs various administrative support duties for department/work location. Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned.

Education

• High School Diploma or equivalent.

Experience

• At least 1 year of related customer facing experience, preferably in healthcare.
• Call center, patient scheduling and/or physician front-office experience preferred.

Knowledge/Skills/Abilities

• Ability to interact successfully with the public. Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations.
• Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients’ families/visitors and clinical staff.
• Ability to perform with a high degree of accuracy and with meticulous attention to detail. Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems.
• Demonstrated understanding of basic medical terminology preferred.

Physical Requirements: Light Physical Agility Test (PAT) Rating

While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert up to 15 pounds of force occasionally (activity or condition exists up to 1/3 of the time), and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.