Patient Scheduler

Healthier Mississippi Collaborative; Jackson (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Healthier Mississippi Collaborative is seeking a Scheduling Coordinator in Jackson, AL to optimize patient access, improve customer service, and support efficient clinical operations. You will coordinate provider schedules, manage pre-registration in practice management software, verify demographics and insurance, and document referrals and authorizations as needed.

This role requires strong computer skills, clear communication, and the ability to work in a team environment; occasional extended

Qualifications

• Knowledge of office procedures.
• Verbal and written communication skills.
• Interpersonal skills and teamwork.
• Ability to use computers and scheduling software.

Responsibilities

• Maintains current knowledge of patient scheduling software and pre-registration SOPs.
• Pre-registers all new patients with 95% accuracy.
• Obtains demographic data and visit reason; documents this information.
• Verifies insurance coverage and informs patients of expected payment.
• Completes data entry of pre-registration notes in the scheduling system.
• Uses resource guidelines and scheduling protocols to determine the need for financial counseling.
• Duties may be added or changed by management.

Skills

Office procedures

Communication skills

Interpersonal skills

Computer skills

Team player

Education

High School Diploma/GED

Job description

Description

Job Summary:

Coordinates provider schedules to optimize patient access, enhance customer service, and support efficient business operations. Handles the pre-registration process using practice management software to ensure accurate patient information and manage referrals, authorizations, and certifications as needed.

Knowledge, Skills & Abilities:

Knowledge of office procedures. Verbal and written communication skills. Interpersonal skills. Skill in the use of computers and relevant software applications. Ability to work in a team environment.

Responsibilities

• Maintains current knowledge of patient scheduling software, ARGs (Appointment Request Guidelines) for the providers they schedule, and standard operating procedures for pre-registration and patient appointment scheduling.
• Pre-registers all new patients scheduling appointments with 95% accuracy.
• Obtains demographic data for the referring physician when a patient is scheduled, including the reason for the visit, and documents this information.
• Verifies patients’ insurance electronically or by phone to ensure coverage is active and informs patients of their expected payment at the time of service.
• Completes data entry of pre-registration notes in the scheduling system.
• Utilizes access to resource guidelines and scheduling protocols to determine the need for financial counseling.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands:

Requires occasional working hours significantly beyond regularly scheduled hours, occasional work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 10 pounds, occasional crawling, occasional crouching/stooping, occasional kneeling, occasional pushing/pulling, frequent reaching, constant sitting, occasional standing, occasional twisting, and occasional walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Requirements

Education & Experience:

High School Diploma/GED

Certifications, Licenses or Registration Required:

NA