Patient Safety Program Manager

University of Washington; Seattle (WA); On-site; USD 108,000 - 144,000; Full time

Job summary

The University of Washington is seeking a Patient Safety Program Manager for Harborview Medical Center within UW Medicine. You will oversee the adverse event reporting system, coordinate patient safety initiatives, and provide leadership in Just Culture investigations.

Responsibilities include triage of AE events, generating reports for quality committees, staff training on AE use, and cross‑functional collaboration to strengthen a culture of safety across clinical areas.

Qualifications

• BSN or equivalent with 4 years of hospital clinical experience.
• At least 1 year in a leadership role.
• Excellent written and verbal communication.
• Strong problem solving and interpersonal skills.
• Ability to work independently and with diverse teams.
• Maintain confidentiality and comply with UW data security standards.
• Experience with Epic EHR preferred.

Responsibilities

• Serve as primary triage and reviewer of AE events and safety risks.
• Provide reports to quality and safety committees with follow-up and trend analysis.
• Facilitate multidisciplinary evaluation of patient safety events.
• Support staff training on the AE reporting system.
• Provide administrative oversight of the AE system.
• Participate in event investigations using Just Culture principles.
• Collaborate with PS, QI, and operational leaders to align safety processes.
• Oversee recognition of staff and teams for leading PS behaviors.

Skills

Verbal & written communication

Problem solving

Interpersonal skills

Independent & collaborative work

Confidentiality & data security

Analytical skills

Epic familiarity

Education

BSN or equivalent with 4 years clinical experience including 1 year in leadership

Job description

Job Description

Patient Safety Program Manager.

• 100% FTE
• Days
• Must be onsite one day per week and as business needs dictate.

Job Description

Harborview Medical Center’s Patient Safety/Quality Improvement department has an outstanding opportunity for a Patient Safety Program Manager.

WORK SCHEDULE

• 100% FTE
• Days
• Must be onsite one day per week and as business needs dictate.

Department Description

The Patient Safety Program Manager manages the adverse event (AE) reporting system and the Patient Safety Recognition Program events at Harborview Medical Center. The AE reporting system is a fundamental element of the Harborview Patient Safety Program allowing front line providers to alert the patient safety, quality, risk management, and administrative and medical leadership of possible harm or risk of harm to patients.

Primary Job Responsibilities

• Serving as a primary triage and reviewer of AE events and safety risks within Harborview Medical Center.
• Providing reports to key quality and safety committee regarding specific cases and general trends, follow up and loop closure.
• Facilitating the multidisciplinary process to evaluate patient safety events.
• Supporting the training of staff, faculty and adminstration on the best use of the AE reporting system.
• Providing administrative oversight of the AE reporting system to ensure optimal functioning and use of the system.
• Participating in event investigations using the principles of Just Culture.
• Working collaboratively with PS, QI, and operational leaders within HMC and across UW Medicine entities to align patient safety proceses and create a strong culture of safety across all clinical areas.
• Oversee the ongoing recognition of individual staff and providers and larger teams for behavior that exemplifies leading PS behaviors.

Requirements

• Bachelor’s of Science in Nursing or equivalent education and experience with four (4) years of recent clinical experience in a hosptial setting, to include at least one (1) year in a leadership role.
• Ability to communicate both verbally and in writing in a clear and concise maner is imperative.
• Must possess strong problem solving and interpersonal skils.
• Must be able to work both independently as well as on a collaborative basis within all levels of the organisaiton, including with physicians, employees, and management staff.
• Must maintain confidentiality and observe all appropriate UW Medicine data security / priviledge standards.
• Demonstrate high level of analytical and documentaion skills (process analysis, policy development, use of Microsoft suite of products)
• Prefer familiarity with electronic health record (Epic)

About Harborview Medical Center

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Challenge. Collaboration. Compassion.

About Uw Medicine – Where Your Impact Goes Further

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits And Position Details

Pay Range Minimum:

$108,000.00 annual

Pay Range Maximum

$144,000.00 annual

Benefits

Other Compensation:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent)

100.00%

Union/Bargaining Unit

Not Applicable

About The UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.