Patient Safety Attendant - Virtual Care

Ardent Health Services; Tyler (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

UT Health East Texas is seeking a Night Shift, full-time PCT Virtual Care in Tyler, TX to remotely monitor patients identified as at risk for safety concerns, using two-way audio and video technology to intervene when necessary.

The role emphasizes patient safety, dignity, and privacy while following hospital policies and procedures, with strong multitasking and clear communication required to coordinate with clinical staff in a tech-enabled care environment.

Qualifications

• High School Diploma or GED.
• Comply with regulatory requirements, guidelines and policies.
• Professional demeanor and discretion when interacting with patients, staff, and visitors.
• Strong multitasking and prioritization skills in a fast-paced environment.
• Effective verbal communication using microphones, headsets, and webcams.

Responsibilities

• The PCT Virtual Care provides continuous remote observation of patients identified as at risk for safety concerns.
• Using two-way audio and video technology, monitors patient behavior and promptly intervenes by verbally redirecting the patient or notifying clinical staff when necessary.
• This role supports patient safety, dignity, and privacy while adhering to hospital policies and procedures.

Skills

Multitasking

Prioritization

Verbal communication

Professional demeanor

Education

High School Diploma or GED

Tools

Microphones

Headsets

Webcams

Job description

Join our team as a night shift, full-time, PCT Virtual Care in Tyler, TX.

Overview

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• UT Health East Texas is comprised of 10 hospitals, more than 90 clinics, nearly 7,000 employees and over 1,000 licensed inpatient beds. UT Health East Texas provides healthcare services through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service.

Learn About A Day in the Life of a Virtual Patient Safety Attendant:

Responsibilities

• The PCT Virtual Care provides continuous remote observation of patients identified as at risk for safety concerns.
• Using two-way audio and video technology, monitors patient behavior and promptly intervenes by verbally redirecting the patient or notifying clinical staff when necessary.
• This role supports patient safety, dignity, and privacy while adhering to hospital policies and procedures.

Qualifications

Job Requirements:

• High School Diploma or GED.
• Comply with regulatory requirements, guidelines and policies.
• Professional demeanor and discretion when interacting with patients, staff, and visitors.
• Strong multitasking and prioritization skills in a fast-paced environment.
• Effective verbal communication using microphones, headsets, and webcams.

Preferred Job Requirements:

• Previous experience in a hospital or clinical setting.
• Experience in direct patient care or patient observation roles.