Patient Retention Specialists

AIDS Healthcare Foundation; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

AIDS Healthcare Foundation in Dallas is seeking a Retention Specialist to help keep patients engaged in care, identify those at risk of falling out, and re-engage them through coordinated front-office and administrative duties.

You will collaborate with providers and staff to support retention reporting and cross-functional rotations, ensuring a positive patient experience and high-quality care in a dynamic nonprofit healthcare setting.

Job description

A Retention Specialist contributes to AHF by supporting the Department of Medicine in achieving its retention goals. They work very closely with providers and support staff to recognize patients at risk for falling out of care and identify clients who have fallen out of care and reengage them. Through cross-functionality, The Retention Specialist plays a pivotal role in ensuring that our healthcare center operates seamlessly and that our patients receive the best client experience and the highest standard of care.

A Retention Specialist enhances the reputation of AHF by embodying our commitment to excellence in patient care, patient retention, operational efficiency, and adaptability. With a versatile skill set and a dedication to seamlessly transitioning between administrative and front office roles, Retention Specialist contribute to a positive patient experience, fostering trust and loyalty.

You will be a passionate advocate for our top initiatives.

To be successful as a Retention Specialist it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees.

AHF has a collaborative organizational structure where staff are accountable to multiple leaders.

The Retention Specialist will work as a part of a close-knit team to go above and beyond to meet the needs of our patients and enhance the reputation of AHF by seamlessly transitioning between performing duties related to identifying and verifying insurance coverage, performing front office administrative duties and managing various retention reports. By actively participating in cross-functional rotations, and promoting adaptability, they will be developed across multiple healthcare center functions, and their commitment to collaborating with other AHF employees and departments will reinforce AHF's reputation as a trusted healthcare provider dedicated to providing compassionate, high-quality care and upholding our organization's mission and values.

Does the idea of doing something that really makes a difference in people's lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?

If so, AIDS Healthcare Foundation is the place for you!

Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.

• Patient-Centered
• Value Employees
• Respect for Diversity
• Nimble
• Fight for What's Right

Benefits at AHF

AHF offers comprehensive benefits to help our employees do and be their very best! These benefits are intended to enhance employee physical, financial, spiritual and professional health.

AHF Commitment

We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.