PATIENT RESUPPLY SPECIALIST

Accendra Health; Lansing (MI); Remote; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Short- and long-term disability

Teammate Assistance Program

Parental leave

Domestic partner benefits

Mental, physical, and financial well‑‑

Job summary

Accendra Health is seeking a Patient Resupply Specialist to provide exceptional customer service and product information to patients and providers. You will coordinate resupply orders, verify eligibility, and explain billing processes to ensure financial understanding and timely payments.

The role emphasizes empathetic patient communication, cross-functional collaboration with field teams, and proactive problem solving to enhance patient experience and support company growth.

Qualifications

• High school degree or equivalent.
• 1-3 years’ experience in healthcare/health insurance industry desired.

Responsibilities

• Assist patients and referrals by accepting and coordinating resupply orders, identifying patients’ needs, clarifying information, arranging for patients to receive supplies on an ongoing basis, and providing solutions and/or alternatives.
• Enters and processes supply orders received via phone calls from patients, referral sources, and payors.
• Confirm accuracy of patient’s eligibility and medical information to effectively facilitate order fulfillment.
• Communicate patient and insurance billing process to ensure that patient understands his/her financial responsibility.
• Collect payment or make payment arrangements.
• Verify order status and correctly relay tracking information.
• Expedite patient problems, complaints with possible resolutions to maximize satisfaction.
• Accurately document patient account to ensure comments, discussions and concerns are captured correctly.
• Frequently attend training to improve knowledge and performance levels.
• Offer ideas, suggest changes, and identify opportunities that enhance business growth in a positive and constructive manner.
• Performs other duties as required.

Skills

Patient-Focused

Action-Oriented

Collaborative

Effective Communicator

Energetic & Passionate

Relationship Builder

Education

High school degree or equivalent

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Remote - US

Full time

REQ_26_70622

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

The anticipated salary range for this position is $15.90 - $17.00 (Hourly). The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

JOB SUMMARY

The Patient Resupply Specialist will provide excellent customer service and product information, solutions and relevant details to patients and providers. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with Apria. Key responsibilities for creating a positive, patient-centric environment include:

• Evangelize our customers and turn our disgruntled patients into our biggest fans.
• Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
• Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.
• Proactively create a better patient experience.
• Be a champion of the employee experience and drive our unique company culture.
• Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist patients and referrals by accepting and coordinating resupply orders, identifying patients’ needs, clarifying information, arranging for patients to receive supplies on an ongoing basis, and providing solutions and/or alternatives.
• Enters and processes supply orders received via phone calls from patients, referral sources, and payors.
• Confirm accuracy of patient’s eligibility and medical information to effectively facilitate order fulfillment.
• Communicate patient and insurance billing process to ensure that patient understands his/her financial responsibility.
• Collect payment or make payment arrangements.
• Verify order status and correctly relay tracking information.
• Expedite patient problems, complaints with possible resolutions to maximize satisfaction.
• Accurately document patient account to ensure comments, discussions and concerns are captured correctly.
• Frequently attend training to improve knowledge and performance levels.
• Offer ideas, suggest changes, and identify opportunities that enhance business growth in a positive and constructive manner.
• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

• N/A

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• High school degree or equivalent
• 1-3 years’ experience in healthcare/health insurance industry desired

SKILLS, KNOWLEDGE AND ABILITIES

• Patient-Focused: You start with the patient and work backwards. You invest the time and energy to understand the patients’ objectives, then tie all your activities directly to the achievement of those objectives.
• Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
• Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
• An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
• Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
• Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.

Certificates, Licenses, Registrations or Professional Designations

• N/A

Computer Skills

• Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. This position also may require the occasional lifting of equipment up to 50 lbs.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone.

If you’re interested in meaningful work with impact, explore our career opportunities ─ from remote-friendly to hybrid and in-person roles ─ and join us in our purpose of Bringing Care To Life™.