PATIENT RESOURCES WORKER/CORRECTIONAL HEALTH

County of Los Angeles; California (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

Los Angeles County Department of Health Services seeks qualified candidates to fill emergency Patient Resources Worker vacancies related to the DOJ Consent Decree. Under the emergency order, applicants may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment, assessed on performance, which will be weighted 100% during the initial period.

Those who pass the assessment will be considered for permanent appointment to Patient Resources Worker.

Qualifications

• Two years of experience interviewing the public to initiate or complete applications for financial assistance, credit, insurance, medical, mental health, hospital services, social security, or workers' compensation.
• Three years of clerical experience, two years with public contact in financial screening and/or registration of patients or claims billing and collection for hospital or medical services.
• Two years of experience in public contact in the investigation and collection of accounts receivable.
• Completion of sixty (60) semester or ninety (90) quarter units earned in an accredited college or university.
• Two years of experience in a health care setting with responsibility for performing patient access related work in Emergency Department, Urgent Care or other walk-in registration, admitting, financial screening and eligibility verification, and scheduling area.

Responsibilities

• Interview patients or relatives to obtain identifying information, financial and other eligibility data and determine potential eligibility to enroll in specific health care programs.
• Evaluate financial data and resources to determine the patient’s ability to reimburse the County for health care services and assist with benefits forms for third party resources.
• Communicate with patients, relatives, attorneys, employers, agencies and insurance companies to explain County policies and obtain/clarify information for standardized billing forms.
• Complete required federal, State, and County forms for patients during ER visits, admissions, and outpatient visits.
• Schedule patient visits by determining appropriate providers and programs and coordinate multiple provider schedules to ensure timely access to services.

Skills

Interviewing the public

Customer service

Communication

Education

60 sem/90 qtr units

Healthcare setting experience

Job description

EXAM NUMBER Y9192W-DOJ

TYPE OF RECRUITMENT

Open Competitive - EMERGENCY

FIRST DAY OF FILING

Wednesday, January 14, 2026 at 12:00 P.M., (PT)

This opportunity will remain open until the needs of the services are met and is subject to closure without prior notice.

Los Angeles County is under a Department of Justice Consent Decree to improve conditions and mental health care in County jails, as well as supporting justice-involved populations post-release. We are looking for qualified and passionate individuals to help us in the mission of providing a range of services both in the jail and community. If you are looking for a new career that will directly benefit the justice-involved population of LA County, this may be the opportunity for you.

The Los Angeles County Department of Health Services (DHS) is seeking qualified candidates to fill emergency Patient Resources Worker vacancies related to the DOJ Consent Decree.

Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. During your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.

Those who successfully pass the assessment will be considered for permanent appointment to Patient Resources Worker.

ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES

The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 25 health centers and four hospitals - and expanded network of community partner clinics - DHS annually provides direct care for over 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion.

For additional information regarding DHS please visit www.dhs.lacounty.gov.

Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition, to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing.

MISSION

To advance the health of our patients and our communities by providing extraordinary care.

DEFINITION

Identifies patients’ financial resources to pay for medical and/or mental health care and services; and assists patients in making assignments for medical benefits and completes standardized billing forms based upon data acquired.

• Interviews patients or their relatives and/or representatives to obtain identifying information, financial and other eligibility data; determines the patient's potential eligibility to enroll in specific health care programs based upon diagnosis, available medical information, type of medical/clinical services, and residency status; enters and accesses data by utilizing various local and web-based information systems and databases to determine a patient's financial eligibility.
• Evaluates financial data and resources to determine the patient's ability to reimburse the County for health care services consistent with department policy; completes or assists the patient in the completion of benefits forms for third party resources; contacts private insurance companies to verify coverage and to obtain authorization for services; verifies existing governmental coverage for health care services, and screens for the patient's potential eligibility to receive Medi-Cal or other no-cost/low-cost programs.
• Communicates with patients, responsible relatives and/or representatives, attorneys, employers, agencies and insurance companies to explain County policies and to obtain, verify, or clarify information required to complete standardized billing forms. Computes plans of payment for patients whose medical share of cost has already been established.
• Completes required federal, State, and County forms for patients during emergency room visits, upon admission, and during outpatient clinic visits.
• Refers patients without existing financial resources or with complex financial eligibility issues to a Patient Financial Services Worker or facility staff member.
• Initiates and/or processes applications for a variety of reduced no-cost/low cost programs, such as ATP and UMDAP.
• Greets and registers patients in person or over the phone. Obtains demographics, preferred pharmacy, emergency contact and insurance information. Enrolls patient using electronic system. Provides forms to patients and completes paperwork for requested services. Determines when language interpretation is needed. Orients patients to health services by providing direction to appropriate locations for services.
• Verifies coverage and empanelment prior to scheduling. Identifies when authorization and/or letter of agreement may be needed. Identifies discrepancies in assignment and empanelment and appropriately refers complex cases to Patient Relations Representatives.
• Schedules patient visits by determining the appropriate providers and programs for patients. Ensures timely access to services by actively monitoring and coordinating multiple provider schedules and maintaining appointment templates for clinic providers.
• Re-verifies eligibility in the month of the appointment to financially clear patients for appointments, conducts patient outreach by phone and/or mail, explains coverage options, refers the patient to member services as needed, and cancels appointments. Checks-in patient for appointment to explain payment options, obtains signatures, collects fees, and keeps records of insurance and patient identification.
• Performs other related duties, as necessary.

MINIMUM REQUIREMENTS

• Option I: Two (2) years of experience interviewing the public to initiate or complete applications for financial assistance, credit, insurance, medical, mental health, hospital services, social security, or workers' compensation.
• Option II: Three (3) years of clerical experience, two (2) years of which must have involved public contact associated with the financial screening and/or registration of patients or claims billing and collection for hospital or medical services.
• Option III: Two (2) years of experience involving public contact in the investigation and collection of accounts receivable.
• Option IV: Completion of sixty (60) semester or ninety (90) quarter units earned in an accredited college or university.*
• Option V: Two (2) years of experience in a health care setting** with responsibility for performing patient access*** related work in the Emergency Department, Urgent Care or other walk-in registration, admitting, financial screening and eligibility verification, and scheduling area.

PHYSICAL CLASS II - Light

This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

LICENSE

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

SPECIAL REQUIREMENTS INFORMATION

YOU MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.

*In order to receive credit for the required degree/coursework, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization, at the time of filing or within seven (7) calendar days from day of filing. Please submit documentation to [e-mail] and indicate your name, the exam name, and the exam number.

The document should show the date the degree was conferred and be in English; if it is in a foreign language, it must be translated and evaluated for equivalency to U.S. standards. For more information on our standards for educational documents, please visit: https://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf and https://file.lacounty.gov/SDSInter/dhr/205105_PPG_123_ACE_Resource_Guide.pdf.

We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst.

Applications indicating completion of sixty (60) semester or ninety (90) quarter units without evidence of the transcript(s) will not be considered for meeting the Minimum Requirements for Option IV.

**Healthcare setting includes, but is not limited to, acute-care hospitals; long-term care facilities, such as nursing homes and skilled nursing facilities; physicians' offices; urgent-care centers, outpatient clinics; and home healthcare (i.e., healthcare provided at home by a healthcare professional).

**Patient access experience includes but is not limited to experience in Patient Access Coverage Verification & Financial Screening, Emergency Department or Urgent Care Registration and Coverage Verification, Patient Relations (including Empanelment/Primary Care Linkage), and Call Center (for patient scheduling of primary care, specialty care, and diagnostic appointments).

VACANCY INFORMATION

The current vacancies are to be filled within Correctional Health.

OUR ASSESSMENT PROCESS

During your initial work period, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.

ELIGIBILITY INFORMATION

Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION.

Anti-Racism, Diversity, and Inclusion (ARDI)

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

DEPARTMENT CONTACT

Jenny Rodriguez, Exam Analyst

[e-mail]

ADA COORDINATOR PHONE: [phone]

CALIFORNIA RELAY SERVICES PHONE: [phone]