Patient Representative - St. Ann's

Sun River; New York (NY); On-site; USD 27,552 - 31,684; Full time

Job summary

Sun River Health in Bronx, NY is seeking a Full Time Patient Representative/Front Desk Receptionist to provide patient-centered care and efficient access to services. You will manage registration and appointment processes, serving as the entry point to care within a diverse community.

Essential duties include greeting patients, handling calls and mail, scheduling, fee collection, and explaining services. A High School diploma and 2–4 years of experience are required; bilingual English/Spanish is

Qualifications

• Minimum education is a High School diploma or GED.
• Minimum 2–4 years of work experience in a related role.
• Preferred bilingual ability in English and Spanish (oral and written).

Responsibilities

• Assist with daily reception activities and ensure patient services are initiated.
• Communicate effectively with team members and patients about all aspects of service.
• Handle telephone and mail contact with patients.
• Schedule appointments, collect fees, and explain services and charges.
• Distribute materials to patients, including satisfaction cards and patient rights materials.
• Verify insurance and set fees based on sliding scale.

Skills

Interpersonal communication

Telephone etiquette

Appointments scheduling

Bilingual English/Spanish

Education

High School diploma/GED

Job description

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a Full Time Patient Representative/Front Desk Receptionist to join our team in our St. Ann's - Bronx, NY site.

A Patient Representative/Front Desk Receptionist is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. This staff member will be responsible for all aspects of the registration and appointment process for patients. The staff member plays an integral role in the medical care team as the access point for patients to receive care. She/he will perform job duties in compliance with systems and job specific standards.

Essential Duties and Responsibilities for a Patient Representative/Front Desk Receptionist:

• Assist with daily reception activities and ensure that all processes needed for patient services are initiated.
• Communicates effectively with team members and patients all aspects of service.
• Responsible for telephone and mail contact with patients.
• Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services.
• Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials.
• Verifies all insurance and sets fees based on the sliding scale fee.

Minimum Education Requirement: High School diploma/GED

Minimum Work-Related Experience: 2-4 years

Preferred Specialized Skills & Knowledge: Bilingual in both English and Spanish (orally and written)

Job Type: Full Time

Pay: $20.00 - $23.13 per hour