Patient Representative - Full Time

Riverside Medical Clinic; Temescal Valley (CA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Growth and development opportunities

Job summary

Riverside Medical Clinic is seeking a Patient Care Services Representative to support the Audiology and general clinic operations. The role involves verifying patient information, collecting co-pays, scheduling, and providing courteous, accurate service to patients and providers.

Requires a high school diploma or GED, strong written and verbal communication, and familiarity with medical terminology. One year of medical office experience is preferred, with opportunities for training and

Qualifications

• High school diploma or GED required.
• Good written and verbal communication skills, typing, general clerical skills and excellent telephone skills.
• Medical terminology and one year medical office experience preferred.

Responsibilities

• Cooperate in cross training of this position to ensure adequate coverage at all times.
• May travel between departments and facilities to assist in coverage as required.
• Assist in training of Patient Care Service staff (e.g. classroom, on-the-job settings).
• Responsible for following and keeping each provider’s schedule and updating calendars as needed.
• Schedule new and established patients according to clinic guidelines and policies.
• Verify and update patient information following registration criteria; obtain copies of insurance information.
• Collect payments and inform patients of payment responsibility; balance and deposit daily.
• Make return appointments and manage check-in procedures per protocol.
• Take messages for office staff and providers and route per procedure.
• Prepare charts according to office procedure.
• Maintain professional, patient-oriented atmosphere in the office.
• Other duties may be assigned to ensure coverage.

Skills

Medical terminology

Telephone skills

Verbal communication

Written communication

Clerical skills

Education

High school diploma or GED

Job description

Responsibilities

Come and join the RMC Family!

We have been in the community since 1935. Our mission is to provide comprehensive multi-specialty medical services in the greater Riverside region. Your passion, inspiration, and talents are invaluable to us and our mission to serve others. Our facility can provide a place for you to thrive and continue your professional development. Quality Healthcare is our passion, improving lives is our reward. We are working to change lives and transform the delivery of healthcare.

Riverside Medical Clinic is the best place to work, practice medicine, and receive care.

Summary

Provides Patient Care Services Representative coverage based on the Clinic requirements. Assumes all Patient Care Services Representative job responsibilities. Verifies established patient information to ensure accuracy and insurance information is correct. Collect co-pay and amounts due if applicable, giving each patient a receipt. Cooperates in cross-training others to ensure coverage at all times. Patient Representatives working in the Audiology department perform tasks that are prescribed, directed, and supervised by audiologists including, but not limited to, testing equipment set up, operation and maintenance; clinical procedures, device orientation and training; hearing aid trouble shooting and repair; maintaining records related to patients, supplies, equipment; clinical activities including patient intake, scheduling, referral management, chart record-keeping, provider support requests, follow-up, customer service and other administrative support.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hours

Monday- Friday 8:00AM- 5:00PM

Qualifications

Education and/or Experience

High school diploma or general education degree (GED) required. Must possess good written and verbal communication skills, typing, general clerical skills and excellent telephone skills. Medical terminology and one year medical office experience preferred.

Certificates, Licenses, AND Registrations

None.

Essential Functions

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Note: (other duties may be assigned, deleted or changed at any time, at the discretion of management, formally, or informally, either verbally or in writing).

1. Cooperate in the cross training of this position to ensure adequate coverage at all times: cooperate in being cross-trained to another position to ensure coverage at all times.


2. May travel between departments and facilities to assist in coverage as required.


3. Assist in training of Patient Care Service staff (e.g. classroom, on-the-job settings.)


4. Responsible for following and keeping each provider’s schedule (e.g. Out-of-office meetings, lunches, and/or vacations). Update provider’s calendar as needed in computer.


5. Schedule new and established patients according to the approved Clinic guidelines of each practitioner and the appointment scheduling policies and procedures.


6. Verify and update patient information following patient registration criteria; obtain copies of insurance care. Make corrections into computer immediately.


7. Collect payments and inform patients of payment responsibility according to Business Office guidelines. Balance and deposit payments on daily basis.


8. Make return appointments for patients within the scheduling guidelines. Cancel and reschedule patients as needed. Follow protocol for all patients’ check-in.


9. Take messages for the office staff and providers as requested and when appropriate (per policy). Route messages according to procedure.


10. Prepare charts according to office procedure.


11. Assume responsibility for initiating a pleasant, patient –oriented atmosphere by displaying a professional attitude through performance, appearance, and demeanor.


12. Duties may vary occurring to assignment (e.g. check-in or appointment scheduling for Patient Service Representative).


13. Filing document daily in medical records.


14. Assume maintenance responsibility for office equipment (fax, copier, printer, etc.)


15. Cooperates in cross-training others to this position to ensure coverage at all times.

This opportunity offers the following

• Challenging and rewarding work environment


• Growth and Development Opportunities within UHS and its Subsidiaries


• Competitive Compensation

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.www.uhs.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

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At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters