Patient Representative - Clinics-Full Time-Days

Cape-Fear-Valley-Medical-Center-; Fayetteville (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Cape Fear Valley Health System seeks a clerical helper for the OB-GYN-HPN clinic in Fayetteville, NC. You will support patient flow, register patients, schedule visits, and ensure accurate medical record entry and coding.

Responsibilities include handling billing, dictation transcription, filing, and daily reports, with duties spanning receipting payments, appointment coordination, and inventory tracking. A friendly, organized approach is essential.

Qualifications

• High school diploma or equivalent required.
• 1 year clerical experience; medical business office or significant public contact preferred.
• Proficiency in reading, writing and speaking English; typing 45–55 wpm; knowledge of ICD-10 and CPT-4 coding preferred

Responsibilities

• Register patients expediently and schedule appointments for initial and follow-up visits.
• Ensure completion of new patient information and updating medical records.
• Receive calls regarding appointments and determine provider, length and type requested
• Collect payments from patients and document receipts; prepare daily cash reports
• Enter ICD-10/CPT-4 coding for patient activity and procedures
• Transcribe non-medical dictation and file/report management
• Submit billing invoices daily under supervision of Physician Billing Manager
• Assist in tracking supply inventory and reordering supplies as needed
• Greet patients as receptionist and maintain patient relations

Skills

English proficiency

Typing 45–55 wpm

Medical terminology

Customer service

Education

High school diploma or equivalent

Tools

ICD-10 coding

CPT-4 coding

Job description

Facility Cape Fear Valley OB-GYN-HPN Location Fayetteville, North Carolina Department Cape Fear Valley - OB/GYN - HPN Job Family Clinics - Outpatient Work Shift Days (United States of America)

Summary Ensure optimum patient flow through the office; accurate and prompt submission of invoices to billing/collection department; initiation and maintenance of medical records; accurate, efficient scheduling of patient visits and accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes; accurate transcription of non-medical dictation; timely submission of reports.

Major Job Functions

• Register patients expediently while obtaining accurate information; schedule patient appointments for initial and follow-up visits and procedures
• Ensure the completion of new patient information and update information for the medical record
• Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately
• Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at day's end
• Order all outside tests requested by the doctor; schedule patient appointments, confirm
• Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily
• Transcribe all non-medical dictation
• Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager
• File, fax and/or mail reports and records
• Compile and submit month end reports in a timely manner
• Assists in tracking supply inventory.
• Notifies Office Supervisor/Coordinator when supplies need to be reordered
• Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy
• Assists as required in non-invasive medical procedures or as security observer
• As possible, knows where administrative/medical staff can be located and directs emergency messages
• Other duties as assigned

Minimum Qualifications

• Education and Formal Training: High school diploma or equivalent required
• Work Experience: 1 year of clerical experience required 1 year of medical business office or significant public contact preferred
• Knowledge, Skills, and Abilities Required: Proficiency in reading, writing, and speaking the English language Knowledge of medical terminology PC skills preferred Type 45-55 words per minute accurately Tact and ability to deal with patients under stress Good planning and organizational abilities Speaking and hearing is necessary to converse with the public Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred
• Physical Requirements: Ability to see and read printed data and monitor screens Manual dexterity Visual and auditory acuity to collect information Verbal communications skills Ability to lift, stoop, bend, kneel, reach

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

For exceptional healthcare come to Cape Fear Valley Health where caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process. At Cape Fear Valley Health, our goal is to improve the quality of every life we touch. Our diverse team of doctors, nurses and staff work together to create a better experience for every patient, every time. Cape Fear Valley is a 950-bed, 8-hospital regional health system, the 8th largest in North Carolina, with more than 1 million inpatient and outpatients annually. A private not-for-profit organization with over 7,000 employees and 850 physicians. Our employees and physicians proudly serve a seven-county region of southeastern North Carolina, including Fayetteville, Fort Bragg, Hope Mills, Raeford, Lumberton, Elizabethtown, Clinton, Lillington, Dunn and beyond. Our medical facilities include Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Central Harnett Hospital, Betsy Johnson Hospital, as well as more than 60 medical offices and specialty care clinics spread throughout the Cape Fear region.