Patient Representative

Talentify; Temescal Valley (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Challenging work environment

Development opportunities within UHS

Competitive compensation

Job summary

Riverside Medical Clinic is seeking a Patient Care Services Representative to provide front-desk support and administrative assistance in the Audiology department and general clinic operations.

You will verify patient information, collect co-pays, schedule appointments, and maintain accurate records. The role requires basic medical terminology knowledge, strong communication skills, and a proactive, patient-friendly approach.

Qualifications

• High school diploma or GED required.
• Strong written and verbal communication and telephone skills.
• Medical terminology and 1 year medical office experience preferred.

Responsibilities

• Cross-train to ensure coverage at all times.
• May travel between departments to assist in coverage as required.
• Assist in training Patient Care Service staff.
• Follow and manage provider schedules and update calendars.
• Schedule new and established patients according to clinic guidelines.
• Verify and update patient information and insurance details.
• Collect payments and balance/deposit daily.
• Make return appointments and manage check-in procedures.
• Take messages for staff and route messages accordingly.
• Prepare charts according to office procedure.
• Maintain a patient-friendly atmosphere with professional demeanor.
• Duties may vary by assignment (e.g., check-in or scheduling).
• File documents daily in medical records.
• Maintain office equipment and assist in cross-training.

Skills

Communication skills

Typing

Clerical skills

Telephone skills

Education

High school diploma or GED

Medical terminology knowledge

Job description

Responsibilities

We have been in the community since 1935. Our mission is to provide comprehensive multi-specialty medical services in the greater Riverside region. Your passion, inspiration, and talents are invaluable to us and our mission to serve others. Our facility can provide a place for you to thrive and continue your professional development. Quality Healthcare is our passion, improving lives is our reward. We are working to change lives and transform the delivery of healthcare.

Riverside Medical Clinic is the best place to work, practice medicine, and receive care.

Summary

Provides Patient Care Services Representative coverage based on the Clinic requirements. Assumes all Patient Care Services Representative job responsibilities. Verifies established patient information to ensure accuracy and insurance information is correct. Collect co-pay and amounts due if applicable, giving each patient a receipt. Cooperates in cross-training others to ensure coverage at all times. Patient Representatives working in the Audiology department perform tasks that are prescribed, directed, and supervised by audiologists including, but not limited to, testing equipment set up, operation and maintenance; clinical procedures, device orientation and training; hearing aid trouble shooting and repair; maintaining records related to patients, supplies, equipment; clinical activities including patient intake, scheduling, referral management, chart record-keeping, provider support requests, follow-up, customer service and other administrative support.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hours

Monday- Friday 8:00AM- 5:00PM

Education and/or Experience

High school diploma or general education degree (GED) required. Must possess good written and verbal communication skills, typing, general clerical skills and excellent telephone skills. Medical terminology and one year medical office experience preferred.

Certificates, Licenses, AND Registrations

None.

Essential Functions

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Note: (other duties may be assigned, deleted or changed at any time, at the discretion of management, formally, or informally, either verbally or in writing).

• 1. Cooperate in the cross training of this position to ensure adequate coverage at all times: cooperate in being cross-trained to another position to ensure coverage at all times.
• 2. May travel between departments and facilities to assist in coverage as required.
• 3. Assist in training of Patient Care Service staff (e.g. classroom, on-the-job settings.)
• 4. Responsible for following and keeping each provider’s schedule (e.g. Out-of-office meetings, lunches, and/or vacations). Update provider’s calendar as needed in computer.
• 5. Schedule new and established patients according to the approved Clinic guidelines of each practitioner and the appointment scheduling policies and procedures.
• 6. Verify and update patient information following patient registration criteria; obtain copies of insurance care. Make corrections into computer immediately.
• 7. Collect payments and inform patients of payment responsibility according to Business Office guidelines. Balance and deposit payments on daily basis.
• 8. Make return appointments for patients within the scheduling guidelines. Cancel and reschedule patients as needed. Follow protocol for all patients’ check-in.
• 9. Take messages for the office staff and providers as requested and when appropriate (per policy). Route messages according to procedure.
• 10. Prepare charts according to office procedure.
• 11. Assume responsibility for initiating a pleasant, patient –oriented atmosphere by displaying a professional attitude through performance, appearance, and demeanor.
• 12. Duties may vary occurring to assignment (e.g. check-in or appointment scheduling for Patient Service Representative).
• 13. Filing document daily in medical records.
• 14. Assume maintenance responsibility for office equipment (fax, copier, printer, etc.).
• 15. Cooperates in cross-training others to this position to ensure coverage at all times.

This opportunity offers

• Challenging and rewarding work environment
• Growth and Development Opportunities within UHS and its Subsidiaries
• Competitive Compensation

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Education and/or Experience

High school diploma or general education degree (GED) required. Must possess good written and verbal communication skills, typing, general clerical skills and excellent telephone skills. Medical terminology and one year medical office experience preferred.

Certificates, Licenses, AND Registrations

None.

Essential Functions

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Note: (other duties may be assigned, deleted or changed at any time, at the discretion of management, formally, or informally, either verbally or in writing).

• 1. Cooperate in the cross training of this position to ensure adequate coverage at all times: cooperate in being cross-trained to another position to ensure coverage at all times.
• 2. May travel between departments and facilities to assist in coverage as required.
• 3. Assist in training of Patient Care Service staff (e.g. classroom, on-the-job settings.)
• 4. Responsible for following and keeping each provider’s schedule (e.g. Out-of-office meetings, lunches, and/or vacations). Update provider’s calendar as needed in computer.
• 5. Schedule new and established patients according to the approved Clinic guidelines of each practitioner and the appointment scheduling policies and procedures.
• 6. Verify and update patient information following patient registration criteria; obtain copies of insurance care. Make corrections into computer immediately.
• 7. Collect payments and inform patients of payment responsibility according to Business Office guidelines. Balance and deposit payments on daily basis.
• 8. Make return appointments for patients within the scheduling guidelines. Cancel and reschedule patients as needed. Follow protocol for all patients’ check-in.
• 9. Take messages for the office staff and providers as requested and when appropriate (per policy). Route messages according to procedure.
• 10. Prepare charts according to office procedure.
• 11. Assume responsibility for initiating a pleasant, patient –oriented atmosphere by displaying a professional attitude through performance, appearance, and demeanor.
• 12. Duties may vary occurring to assignment (e.g. check-in or appointment scheduling for Patient Service Representative).
• 13. Filing document daily in medical records.
• 14. Assume maintenance responsibility for office equipment (fax, copier, printer, etc.).
• 15. Cooperates in cross-training others to this position to ensure coverage at all times.

This opportunity offers

• Challenging and rewarding work environment
• Growth and Development Opportunities within UHS and its Subsidiaries
• Competitive Compensation

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.