PATIENT REPRESENTATIVE

Methodist Health System; McKinney (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Matched retirement plan

Employee wellness program

Job summary

Methodist Health System is seeking a Front Office Associate to greet patients, verify demographics and insurance information, and support office operations in a fast-paced clinic environment.

Responsibilities include check-in, handling payments, entering charges, and assisting with scheduling while maintaining confidentiality and professionalism. The role requires strong communication skills and familiarity with medical office software; full-time and on-site in the Dallas area.

Qualifications

• Knowledge of front office procedures and medical terminology.
• Excellent grammar and spelling skills.
• Knowledge in operation of medical office technology systems.
• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
• Ability to speak clearly and concisely.
• Ability to read, understand, and follow oral and written instruction.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.

Responsibilities

• Maintains confidentiality.
• Greet patients promptly, courteously and helpfully.
• Check-in patients, verify and update demographic and insurance information; assist patients with ambulatory difficulties; follow scheduling policies; collect payments and enter charges.
• Register new patients and verify addresses, phone numbers and insurance information.
• Answer telephone, screen calls, take messages, and convey information; proficient with medical office technology systems.
• Maintain neat and orderly work and reception areas.
• Advise Practice Manager of problems and assist in problem solving.
• Attend educational and staff meetings as scheduled.
• Determine and input daily balance of charges and receipts as assigned by Office Manager.

Skills

Front desk procedures

Medical terminology

Communication skills

Typing 40 wpm

Customer service

Education

High school diploma or equivalent

Tools

Medical management software

Job description

SUPERVISION RECEIVED: REPORTS DIRECTLY TO OFFICE MANAGER

SUPERVISION EXERCISED: NONE

DUTIES AND RESPONSIBILITIES (THIS LIST MAY NOT INCLUDE ALL OF THE DUTIES ASSIGNED.)

• 1. Maintains strictest confidentiality_._
• 2. Greets patients in a prompt, courteous and helpful manner.
• 3. Checks-in patients, verifies and updates demographic and insurance information to the medical record. Assists patients with ambulatory difficulties. Follows office scheduling policies. Collects payments and enters charges into computer system.
• 4. Registers new patients into computer system and verifies all patients’ addresses, telephone numbers and insurance information.
• 5. Answers telephone, screens calls, takes messages, and conveys information to appropriate parties. Proficiency with medical office technology systems.
• 6. Maintains work area and reception area in neat and orderly manner.
• 7. Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.
• 8. Attends educational and staff meetings as scheduled.
• 9. Determine and input daily balance of charges and receipts as assigned by the Office Manager.

Follows established policies and procedures; adheres to OSHA Regulations. Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation. Must be able to support the clinic efficiency and cohesion.

PERFORMANCE REQUIREMENTS

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of front office procedures and medical terminology. Excellent grammar and spelling skills. Knowledge in operation of medical office technology systems. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients, employees, and the public.

EDUCATION

High school education or equivalent

EXPERIENCE AND SKILLS

1. Strong communication skills with consistent incorporation of judgement and discretion.

2. Working knowledge of medical terminology and coding preferred.

Previous two years in a front office using medical management software preferred.

4. Previous typing or data entry at 40 wpm experience.

TYPICAL PHYSICAL DEMANDS

Frequent mobility and/or sitting required for extended periods of time. Some bending and stooping required. Requires occasional lifting up to 50 pounds of boxes of paper. Requires manual dexterity to operate office technology. Requires eyesight correctable to 20/20 to read numbers, policies, and computer terminals. Requires hearing within normal range for telephone use.

TYPICAL WORKING CONDITIONS

Work is performed in an office environment and requires both desk and counter work. Frequent contact with employees and outside agencies. Continual patient contact may involve dealing with angry and upset people.

Methodist Medical Group is the North Texas physician organization affiliated with Methodist Health System. Our fast-growing network of providers includes more than 92 MMG ambulatory clinics, an urgent care clinic, and a virtual care service known as MethodistNOW. Our employees enjoy not only competitive salaries but also the outstanding benefits package of Methodist Health System, which includes medical, dental, and vision insurance; a matched retirement plan; an employee wellness program; and more. The opportunities for career growth are equally generous. Our affiliation means being part of an award-winning workplace:

• Newsweek’s America’s Most Admired Workplaces 2026
• Glassdoor’s Best-Led Companies 2025
• Fortune’s Best Workplaces in Health Care 2025
• Great Place to Work Certified 2026-2026
• Glassdoor’s Best Places to Work 2025
• TIME’s Best Companies for Future Leaders 2025
• Military Friendly – Gold Employer 2025
• Newsweek’s America’s Greatest Workplaces for Mental Well-Being 2025
• Becker’s Healthcare Top Places to Work in Healthcare 2025

Methodist Health System is a leading faith-based healthcare provider in Dallas, delivering compassionate, quality care through a network of hospitals, clinics, and innovative medical services.

1441 N. Beckley Avenue, Dallas, TX 75203, US 3500 W. Wheatland Road, Dallas, TX 75237, US 2700 E. Broad Street, Mansfield, TX 76063, US 2831 E. President George Bush Highway, Richardson, TX 75082, US 401 W. Campbell Road, Richardson, TX 75080, US 1201 E. U.S. Highway 287, Midlothian, TX 76065, US 421 E State Highway 114, Southlake, Texas 76092, US