Patient Relations Specialist

Good Samaritan Society; Marshfield (WI); Hybrid; USD 68,770,000 - 110,318,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Work/life balance benefits

Generous time off

Job summary

Sanford Health in Marshfield, WI seeks a patient liaison specialist to serve as the main contact for patients and families when care or outcomes do not meet expectations. You will act as a liaison with internal departments to promote optimal care and address concerns with strong documentation and independence.

The role requires a bachelor’s degree (or six years of related experience) and may prefer a master's; excellent communication and organizational skills are essential.

Qualifications

• Bachelor's degree in social work, business, nursing, psychology or related field required; six years equivalent hospital customer service experience allowed in lieu of degree.
• Master's degree preferred.
• Excellent communication, problem-solving and organizational abilities; documentation skills.

Responsibilities

• Serve as the main point of contact for patients and families when care or outcomes do not meet expectations.
• Act as a resource and professional liaison with internal departments to promote optimal patient care.
• Identify and resolve patient and family concerns regarding services and staff.
• Assist with patient satisfaction surveys and patient grievance plans.
• Interpret policies and procedures for patients, families, and visitors.

Skills

Communication skills

Problem solving

Organizational skills

Interpersonal skills

Education

Bachelor's degree in social work, business, nursing, psychology or related field

Master's degree preferred

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Facility: Marsh Med Ctr
Location: Marshfield, WI
Address: 611 N St Joseph Ave, Marshfield, WI 54449, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $24.00 - $38.50

Job Summary

Responsible for serving as the main point of contact for patients and families when care or outcomes do not meet expectations. Functions as a resource and professional liaison with internal departments, promotes the primary goal of optimal care to the patient. Ability to work with growth and developmental needs unique of client populations. Demonstrates independence, assertiveness, and critical-thinking when working with patients, families, and co-workers. The specialist has the ability to document clearly, the ability to solve problems and is self-motivated. Works independently with self-direction. Ability to establish priorities, have strong flexibility and organizational skills. Identifying and resolving patient and family member concerns and problems regarding services and staff. Maintains cooperative work relationships with other departments in order to respond quickly to patient concerns. Assists with and actively involved in patient satisfaction surveys and patient grievance plans. Assisting in interpretation of policies and procedures for patients, families, and visitors.

Qualifications

Bachelor's degree in social work, business, nursing, psychology or other applicable science is required. In lieu of a bachelor's degree, six years equivalent work experience within internal patient-related, customer service hospital experience will be considered. Master's degree is preferred.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include

• health insurance
• dental insurance
• vision insurance
• life insurance
• a 401(k) retirement plan
• work/life balance benefits
• a generous time off package

to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0270575
Job Function: Customer Support Services
Featured: No