Patient Relations Specialist

Cooper University Health Care; Camden (NJ); On-site; USD 25,000 - 40,000; Full time

Job summary

Cooper University Health Care is seeking a detail-oriented team member to oversee patient valuables and belongings, ensuring secure documentation and timely retrieval. You will manage inventory and coordinate with the care team to support discharge processes and protect patient property.

Responsibilities include maintaining accurate records, returning items to patients or their authorized representatives, and collaborating with Nursing Leadership to implement best practices and improvement

Qualifications

• Excellent oral and written communication skills.
• Expertise in complaint resolution, customer service and healthcare experience.

Responsibilities

• Oversee patient valuables and personal belongings with secure documentation.
• Ensure timely return of items to patients or APRs and keep current inventory on file.
• Collaborate with Nursing Leadership to align with internal policies and identify improvement opportunities.

Skills

Communication skills

Customer service

Healthcare experience

Education

High School Diploma

Job description

About Us

About Cooper University Health Care

Cooper University Health Care is a leading academic health system affiliated with Cooper Medical School of Rowan University. Cooper, headquartered in Camden, New Jersey, has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

Cooper operates MD Anderson Cancer Center at Cooper as well as three hospitals – its 663-bed flagship Cooper University Hospital in Camden, its 229-bed Cooper University Hospital Cape Regional in Cape May Court House, and Children’s Regional Hospital in Camden.

Cooper University Hospital in Camden is the only Level 1 trauma center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for six years.

More than 2.54 million patients visit Cooper’s facilities annually. Cooper’s ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation.

Visit CooperHealth.org to learn more.

Short Description

Responsible for the oversight of patient valuables and personal belongings, assuring that all patient inquiries are addressed as quickly as possible. Responsibilities include concise documentation of all patient belongings and valuables delivered to us for safekeeping, return of all items to the patient or their APR, organization of items with current inventory on file for reference. Management also includes ensuring the timely return of all patient belongings and valuables upon discharge from our facility. Collaborate with and support with our Nursing Leadership and staff, ensuring adherence with our internal policies and that best practices are employed to identify performance improvement opportunities.

Experience Required

• Excellent oral and written communication skills.
• Expertise in complaint resolution, customer service and healthcare experience.

Education Requirements

• High School Diploma or Equivalent required

Special Requirements

11:00 AM - 7:30 PM

1:00 PM - 9:30 PM

Weekdays and must be available to work weekends.

Salary Min ($)

USD $18.00

Salary Max ($)

USD $29.00