Patient Relations Rep II PRN - Front Office

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 20,741 - 29,540; Part time

Job summary

A healthcare provider in Sarasota, Florida is seeking a PRN position to manage patient scheduling and interactions. This role involves working as a liaison between patients and physicians, while maintaining compliance and confidentiality. Candidates should have strong communication skills and be able to perform multiple tasks efficiently. Previous experience in a physician office is preferred. A high school diploma or GED is required, along with familiarity with medical terminology and EHR systems.

Qualifications

• Minimum of one year of experience in a physician office preferred.
• Strong oral and written communication skills are necessary.
• Knowledge of medical terminology is advantageous.

Responsibilities

• Conduct daily interactions in a positive manner supporting the organization's values.
• Manage patient scheduling, check-in, checkout, and follow-ups.
• Act as a liaison between physician, patient, facility, and insurance.

Skills

Computer, keyboard and data input skills

Pleasant and professional demeanor

Establishing and maintaining effective working relationships

Initiative and self-direction

Ability to perform multiple tasks simultaneously

Dependability/reliability

Strong oral and written communication skills

Basic knowledge of third party payers

Knowledge of EHR/EMR

Knowledge of medical terminology

Skills in Microsoft Office (Word, Excel, Outlook, PowerPoint, Access)

Education

High School Diploma, GED or Certificate

Some college or vocational training

Job description

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization's Mission, Vision, and Values. Behaviors and attitude support achievement of the system's goals in Service, People, Finance, Quality and Growth. Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

PRN position is set pay rate of $18.25/hr.

• Require computer, keyboard and data input skills.
• Require pleasant and professional demeanor.
• Require skill in establishing and maintaining effective working relationships.
• Require demonstrated initiative and self-direction.
• Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Require dependability/reliability.
• Prefer a minimum of one (1) year of experience in a physician office.
• Prefer a professional, neat appearance with strong oral and written communication skills.
• Prefer basic knowledge of third party payers.
• Prefer knowledge of EHR/EMR.
• Prefer knowledge of medical terminology.
• Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Prefer some college or vocational training.

HS EQ High School Diploma, GED or Certificate

• Please note that a copy or photo of your High School Diploma or GED is required prior to start - or transcripts showing date of completion/graduation (this is collected during our onboarding process).

PRN position to fill in as needed.

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https//info.flclearinghouse.com/