Patient Relations Manager

CVS Health; Lansing (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Oak Street Health is seeking a Patient Relations Analyst to educate patients about Medicare programs, resources, and affordable insurance options to improve access to care and retention. Analysts are the clinic’s insurance experts, guiding patients through eligibility and plan options during Open Enrollment and beyond.

They collaborate with the care and outreach teams, report to the Associate Patient Relations Manager, and support operational activities such as scheduling and billing while

Qualifications

• Must be able to navigate multiple computer programs (Gmail, Word/Docs, Excel, etc.).
• US work authorization required.

Responsibilities

• Assist patients in navigating Medicare and insurance issues, including coverage, benefits, eligibility and plan utilization.
• Serve as a clinic resource on insurance questions for providers and staff.
• Help patients resolve medical bills and advocate for the patient within and outside Oak Street Health.
• Build trust with patients to advise on healthcare coverage and improve access to care.
• Manage welcome visits and orientation for new patients.
• Educate patients on applying for public benefits (e.g., Public Aid, Extra Help).
• Support clinic operations including scheduling and billing; provide exceptional customer service.
• Engage patients through events and center tours; perform other duties as assigned.

Skills

Computer Skills

US work authorization

Spanish/Polish/Russian language skills

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Title:

Patient Relations Analyst

Company:

Oak Street Health

Role Description:

The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention.

Patient Relations Analysts (PRAs) are an integral part of the Oak Street Health care team. Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding medicare and eligibility.

Patient Relations Analysts are daily key players, particularly during Medicare's Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare. The Patient Relations Analysts will report to the Associate Patient Relations Manager or Practice Manager.

Responsibilities:

• Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
• Serve as internal resource in the clinic on insurance questions for providers and staff
• Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
• Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
• Manage the welcome visit and orientation process for new Oak Street Health patients
• Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
• Support the clinic management team on operational activities as needed, including scheduling and billing
• Provide exceptional customer service
• Foster patient engagement through the design and execution of events, including center tours
• Other duties as assigned

What we're looking for

Required Qualifications:

• Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
• US work authorization

Strongly Preferred Qualifications:

• Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics

Preferred Qualifications:

• Experience with helping patients or customers understand their insurance coverage
• A passion for working with others to create an unmatched patient experiences