Patient Relations Liaison - Patient Relations

Penn State Health; Hershey (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition discount

Job summary

Penn State Health Hershey Medical Center is seeking an Administrative Intake Specialist to handle walk-in requests, patient surveys, compliments and grievances, with the goal of a positive patient experience. The role supports frontline caregivers and coordinates intake tasks.

You will oversee service recovery card distribution and tracking for hospital and outpatient clinics, and assist with patient/family meetings.

Qualifications

• High School Diploma or equivalent required.
• Post high school education or equivalent experience.
• Two (2) years of related experience required.

Responsibilities

• Handle intake tasks for Administrative and other walk-in requests, patient survey responses, compliments, complaints and grievances to facilitate a positive patient experience.
• Oversee service recovery card distribution and tracking processes for hospital and outpatient clinics.
• Assist with patient/family meetings with Penn State Health caregivers.

Education

High School Diploma or equivalent

Post high school education or equivalent experience

Two (2) years of related experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Invest in Your Future and Theirs: Full-time Milton S. Hershey Medical Center employees receive a 75% Penn State tuition discount for themselves and eligible dependents through the Grant-in-Aid program.

Penn State Health -Hershey Medical Center

Responsible to complete intake tasks for Administrative and other walk-in requests, patient survey responses, compliments, complaints and grievances with the goal of facilitating a positive patient experience, and facilitate patient/family meetings with Penn State Health caregivers. Additionally, this role will oversee the service recovery card distribution and tracking processes for all hospital and outpatient clinics.

MINIMUM QUALIFICATION(S):

• High School Diploma or equivalent required
• Post high school education or equivalent experience
• Two (2) years of related experience required

PREFERRED QUALIFICATION(S):

• Preferred Microsoft Proficiency Level: Word: Intermediate; Excel: Basic; PowerPoint: Intermediate. Customer service skills.

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH MILTON HERSHEY MEDICAL CENTER?

Penn State Hershey Medical Center is Central Pennsylvania's only Academic Medical Center, Level 1 Regional Adult and Pediatric Trauma Center, and Tertiary Care Provider. As a four-time Magnet-designated hospital, Hershey Medical Center values the hard work and dedication that our employees exhibit every day. Through our core values of Respect, Integrity, Teamwork, and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, specialty certification, continuing education, and career growth.

YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employerand does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.

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