Patient Relations Assistant, PRN, Varied Shifts

UC Health (Cincinnati); Olde West Chester (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

UC Health in Cincinnati is seeking a friendly lobby/guest services professional to greet visitors and patients, providing empathy and directions. The role involves coordinating with nursing and social work staff, escorting visitors, and handling inquiries throughout the hospital.

Strong interpersonal and telephone skills are essential. Minimum required: Diploma or GED; preferred Associate's degree with BLS certification and 1–2 years of related experience.

Qualifications

• Minimum high school diploma or GED required.
• Preferred associate’s degree; BLS certification is a plus.
• 1–2 years of related experience in patient-facing roles.

Responsibilities

• Greet visitors with excellent customer service and empathy.
• Round the lobby and coordinate patient visits with nursing and social work staff.
• Serve as liaison between visitors and the healthcare team; update staff on family needs.
• Escort visitors to departments, maintain logs, and handle inquiries.
• Maintain confidentiality of patient information and adhere to policies.
• Assist in training volunteers and participate in staff meetings and trainings.

Skills

Intrapersonal skills

Telephone skills

EMR lookup

Education

Diploma or GED

Associate's Degree

BLS certification

Job description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

• Greet visitors with the highest quality of customer service; identify patient/family needs; provide comfort, concern, and courtesy while they are waiting; communicate with empathy and compassion.
• Round regularly both inside and outside the hospital in all areas enforcing organizational policies and standards to promote safety throughout the organization.
• Manage the lobby milieu and waiting areas by identifying safety concerns and potential issues of risk. Maintain standards of waiting area in accordance with hospital policies.
• Coordinate patient visits with nursing and social work staff; serve as a liaison between visitors and members of the healthcare team; update staff about family needs/concerns, and facilitate communication between lobby/treatment areas.
• Facilitate patient visitation by maintaining patient census, visitor logs; escort visitors into the patient care areas.
• Serve as liaison for inquiries, requests for services, patient complaints, and service recovery.
• Respond to outside calls regarding patient condition and location.
• Maintain confidentiality of patient information.
• Initiate and develop positive relationships with associates, management, and health care providers, exhibiting respect, flexibility and cooperation at all times.
• Utilize resources to achieve positive outcomes.
• Assist in the interpretation of policies and procedures to staff, patients, families, community agencies and the public at large.
• Assist in the training of volunteers.

Excellent Intrapersonal skills, providing information and directions to visitors and vendors for both in-patient and out-patient departments. Excellent Telephone Skills, answering calls using the approved script for greeting. Able to look-up Patient information and departments in electronic medical record. Serves as an escort for visitors to departments and appointments.

Attend required staff meetings, mandatory in-services and training sessions. Complete statistics, mandatory tests and maintain effective communication with team members. Able to identify the special needs and behaviors of specific patient age groups.

Minimum Required: Diploma or GED. Preferred: Associate's Degree. | BLS certification. | Minimum Required: 1 - 2 Years equivalent experience.