Patient Relations Analyst (Float)

CVS Health Corporation; Northern (KY); Hybrid; USD 29,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is seeking a Patient Relations Analyst to educate patients about Medicare programs, resources, and affordable insurance coverage options, helping to increase access and retention.

In this role you will serve as the clinic's insurance expert, assist with navigating coverage and bills, and provide exceptional customer service while supporting the care and outreach teams.

Qualifications

• US work authorization is required.
• Bachelor degree preferred or equivalent experience.
• CRM experience is a plus.
• Proficiency in non-English languages is preferred depending on center demographics.
• Experience helping patients navigate the health care system, especially Medicare.

Responsibilities

• Assist patients with navigating medicare and insurance issues including coverage, benefits, summaries, eligibility and maximizing their plan.
• Serve as internal resource in the clinic on insurance questions for providers and staff.
• Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health.
• Gain the trust of Oak Street Health patients to properly advise them in their healthcare coverage.
• Manage the welcome visit and orientation process for new patients.
• Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs.
• Support the clinic management team on operational activities including scheduling and billing.
• Provide exceptional customer service.
• Foster patient engagement through events and center tours.
• Other duties as assigned

Skills

Computer skills

US work authorization

Multilingual capability (Spanish,Polsh

Education

Bachelor degree preferred or equivalent experience

Tools

CRM experience

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Title: Patient Relations Analyst

Company: Oak Street Health

Location: Various

Role Description

The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention. Patient Relations Analysts (PRAs) are an integral part of the Oak Street Health care team. Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding medicare and eligibility. Patient Relations Analysts are daily key players, particularly during Medicare's Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare. The Patient Relations Analysts will report to the Associate Patient Relations Manager or Practice Manager.

Responsibilities

• Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
• Serve as internal resource in the clinic on insurance questions for providers and staff
• Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
• Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
• Manage the welcome visit and orientation process for new Oak Street Health patients
• Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
• Support the clinic management team on operational activities as needed, including scheduling and billing
• Provide exceptional customer service
• Foster patient engagement through the design and execution of events, including center tours
• Other duties as assigned

Required Qualifications

• Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
• US work authorization

Strongly Preferred Qualifications

• Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics

Preferred Qualifications

• Experience with helping patients or customers understand their insurance coverage
• A passion for working with others to create an unmatched patient experiences
• A problem-solving orientation and a flexible and positive attitude
• Sales background preferred
• Experience with and a supportive attitude toward our patient population of older adults
• CRM experience a plus
• Bachelor degree preferred, or equivalent experience
• Experience helping patients navigate the health care system, especially related to Medicare and Managed Care

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $21.10 - $44.99. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs
• and other resources, based on eligibility

We anticipate the application window for this opening will close on: 11/16/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.