Patient Registration & Scheduling Specialist

UCHealth; Aurora (CO); On-site; USD 41,000 - 53,000; Full time

Job summary

UCHealth is seeking a full-time UCHlth Admin role in Aurora to register patients, schedule appointments, and manage testing workflows. You will verify insurance and demographic data, quote co-pays and coinsurance, and guide patients through the My Health Connection tool in a busy call-center setting.

The position emphasizes accuracy, clear communication, and the ability to work in a fast-paced environment, with opportunities for career growth and a structured benefits program.

Qualifications

• Education: High School diploma or GED. Preferred: Bachelor's degree.

Responsibilities

• Registers patients, schedules appointments, procedures and testing.
• May obtain referral or insurance information, verify guarantor information, quote co-pay, coinsurance, and self-pay rates to patients.
• Provides efficient flow of clinical and non-clinical information via phone in a call center setting.
• Performs patient registration and scheduling functions.
• Obtains insurance and demographic information.
• Obtains and verifies referral or insurance authorization/pre-certification approvals from health plan or primary care physician office.
• Explains financial requirements to patients or responsible party, quoting co-pay, self -pay and co-insurance as required.
• Ensures communication services for hearing impaired and non-English speaking patients are initiated.
• Educates patients on the My Health Connection tool.
• Ensures accuracy of information given to patients and colleagues.
• Expedites information from staff to management.
• Works with staff from other clinics to gather information and trains staff on scheduling.
• Collaborates with staff from other departments to improve overall patient experience.
• Appropriately escalates calls as need arises.
• Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.
• Must be able to work in a fast-paced environment and take appropriate action.

Education

High School diploma or GED

Job description

UCHealth is seeking a full-time UCHlth Admin role in Aurora to register patients, schedule appointments, and manage testing workflows. You will verify insurance and demographic data, quote co-pays and coinsurance, and guide patients through the My Health Connection tool in a busy call-center setting.

The position emphasizes accuracy, clear communication, and the ability to work in a fast-paced environment, with opportunities for career growth and a structured benefits program.