Patient Registration Representative I, FT Days

PIH Health; Downey (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established healthcare network is seeking a detail-oriented registration specialist to enhance patient access to care. In this pivotal role, you will manage the registration process for both outpatient and inpatient accounts, ensuring accurate calculations of patient liabilities. Your strong communication and analytical skills will be essential in navigating a fast-paced environment while adhering to strict HIPAA regulations. This role offers a chance to contribute to a recognized leader in healthcare, where your efforts will directly impact patient experiences and outcomes. If you're passionate about healthcare and customer service, this opportunity is perfect for you.

Qualifications

• 1 year experience in a medical office or hospital preferred.
• Strong computer skills and ability to navigate multiple screens.
• Bilingual skills in Spanish or Chinese preferred.

Responsibilities

• Perform registration and pre-registration of outpatient and inpatient accounts.
• Calculate and secure patient liability including copayments and deductibles.
• Ensure compliance with HIPAA laws and provide excellent customer service.

Skills

Communication Skills

Attention to Detail

Computer Skills

Medical Terminology Knowledge

Insurance Knowledge

Analytical Skills

Customer Service Skills

Multitasking Ability

Education

High School Diploma

Continuing Education

Tools

Microsoft Word

Microsoft Excel

Job description

Enables patients to secure access to care at PIH Health facilities by performing all tasks related to registration and pre-registration of outpatient and inpatient accounts. Calculates and secures patient liability, including copayments, coinsurance, and deductibles in an efficient, accurate, and hospitable manner to ensure that the patient, physician, and hospital’s needs are met.

About PIH Health

PIH Health is a nonprofit, regional healthcare network serving approximately 3 million residents in Los Angeles County, Orange County, and the San Gabriel Valley. The network includes PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical group, home healthcare services, and hospice care. Our services span heart, cancer, digestive health, orthopedics, women’s health, urgent care, and emergency services. Recognized nationally for excellence in patient care and experience, PIH Health is also ranked among the top hospital systems for healthcare technology and practices by the College of Healthcare Information Management Executives (CHIME). For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Minimum Qualifications

1. Must have excellent written and verbal communication skills to effectively communicate with staff, patients, guarantors, insurance companies, and physicians.
2. Demonstrated attention to detail; good English speaking, spelling, reading, and mathematical skills are required.
3. Ability to learn quickly and follow policies or supervisor instructions.
4. Strong computer skills, including proficiency in Word and Excel, and the ability to navigate multiple screens efficiently.
5. At least 1 year of experience in a medical office, hospital, or medical billing setting preferred.
6. Knowledge of medical terminology is strongly preferred.
7. Insurance knowledge is required.
8. Ability to multitask in a fast-paced, high-pressure environment.
9. Strict adherence to all HIPAA laws.
10. Typing speed of 45+ WPM is required.
11. Strong analytical and problem-solving skills, with the ability to act and decide accordingly.
12. Excellent customer service and phone skills, with a background in the medical industry.
13. Ability to travel to off-site outpatient locations.

Additional Requirements

1. One year of experience in a high-volume healthcare facility or medical office with strong computer and customer service skills.
2. High school diploma or equivalent; continuing education preferred.
3. Medical terminology knowledge is strongly preferred.
4. Insurance and billing experience is strongly required.
5. Valid driver’s license for travel to off-site outpatient locations.
6. Bilingual skills in Spanish or Chinese (Mandarin) are preferred.