Patient Registration Representative - Family Medicine Triplett

owensborohealth; Owensboro (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Owensboro Health Medical Group is seeking a full-time Patient Access Registrar for the Family Medicine Triplett department. The role focuses on patient access, insurance verification, eligibility, and accurate data capture at the point of service.

Responsibilities include collecting demographics, obtaining pre-certifications, scheduling, explaining financial responsibilities, and guiding patients on payment options and financial assistance when needed.

Qualifications

• Requires critical thinking skills and decisive judgment.
• Excellent interpersonal, organizational, and problem solving skills.
• Ability to work in a stressful environment with appropriate action.
• In-depth knowledge of the specialized concepts, practices, and procedures.
• Uses knowledge to recommend appropriate actions.

Responsibilities

• Registration of patients with emphasis on access, verification, and point of service collection.
• Visit patient rooms to gather insurance and financial information; verify eligibility.
• Enter accurate demographic and billing information in the computer system.
• Obtain required pre-certification for outpatient testing.
• Schedule appointments using computerized programs.
• Explain financial responsibilities and payment options to patients.
• Counsel patients regarding insurance benefits and financial assistance when appropriate.
• Accept payments and co-pays.
• Assist with patient movement using beds, stretchers, and wheelchairs if needed.
• Communicate with insurers, facilities, patients, physicians and staff.
• Coordinate bed placement and reporting with nursing and support teams.
• Take reservations and maintain logs for scheduled/unscheduled patients.
• Provide information and scheduling for outpatient appointments and testing.
• Assist as lead registrar on shift or mentor new staff; participate in process improvement projects.

Skills

Critical thinking

Interpersonal skills

Organizational skills

Problem solving

Ability to work under pressure

Team orientation

Education

High school diploma or GED

Job description

Weekend Requirements: N/A | Work Hours: 8:30AM - 5:00PM | Status: Full Time - 1.0 FTE (80 hours per pay period) | Entity: Owensboro Health Medical Group | Department: Family Medicine Triplett

Job Summary

Responsible for the registration of all patients' accessing services with emphasis on patient access/satisfaction, insurance/demographic verification and accuracy, and point of service collection, while maintaining confidentiality, professionalism, and ethics continuously.

Job Responsibilities

• May visit patient rooms to gather needed insurance and financial information.
• Confirms eligibility and verifies insurance benefits.
• Ensures all necessary demographic and billing information is obtained for patients and entered in the computer system timely and accurately.
• Responsible for obtaining and documenting required pre-certification for outpatient testing obtained by the physician's office.
• May schedule appointment times using computerized scheduling programs..
• Explains financial responsibilities for services received, payment options, and collection procedures to patients and/or parties responsible for payment.
• Counsels patients regarding insurance benefits and recommends alternative sources of payment and/or financial assistance when appropriate.
• Accepts payments and co-pays.
• May move patients to and from the department by escorting, using stretchers, and wheelchairs.
• Communicates effectively with insurance companies, external agencies, patients, physicians and team members.
• Verifies insurance coverage presented by the patients.
• Communicates with referring facilities regarding patient transfers and in conjunction with nursing, coordinates hospital wide bed control functions to provide the optimum placement of patients.
• May perform bed control duties including reviewing unit census in coordination with Environmental Services Supervisor and House Supervisor to determine patient placement (includes "Do Not Announce" patients), monitoring assigned bed tab to place rooms within designated time frame, and maintaining bed control log with assignment and placement issues.
• Takes reservations from physicians and their office staff and maintains a log of scheduled and unscheduled patients requiring bed placement.
• Answers internal and external calls; takes requests for patient information, dispersing the information with accountability to all regulatory entities and according to the facility's policies and procedures, scheduling outpatient appointments and testing accordingly.
• May serve as a lead registrar on shift or super user of a particular admitting area.
• May serve as a mentor for new team members.
• May assist with special projects and serve as a lead for committees within the department focused on process improvement and accountability.
• May provide problem solving and troubleshoot on system errors and reports issues and/or routes to System Administrators.

Skills and Attributes

• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Excellent interpersonal, organizational, and problem solving skills.
• Requires in-depth skills and knowledge of the specialized concepts, practices, and procedures in the area of specialization.
• Utilizes in-depth knowledge of the specialization as well as business needs to recommend appropriate action.

Position Requirements

• Work Experience: A minimum of 2 years' relevant experience required.
• Education: High school diploma, General Equivalency Diploma (GED) or higher preferred
• Licensure/Certification/Registration: BLS - Certified as a Basic Life Support Healthcare Provider required within 90 days of employment in this position

Organizational Responsibilities

Supports Owensboro Health's Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.

Additional Job Information

This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description.

The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.

Standard ADA Settings

The physical demands described here are representative of those that must be met by an employee to succes