Patient Registration Representative

R1 RCM, Inc.; Taylorsville (UT); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM, Inc. is hiring a Patient Service Representative (Registration) for on-site work at Intermountain Primary Children’s Hospital in Taylorsville, UT.

The role focuses on first-point contact, fast and compassionate patient access, and accurate data capture to support hospital operations. You will register patients, verify details, and collaborate with care teams, while delivering excellent service in a fast-paced environment.

Qualifications

• Exceptional customer service experience and strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Experience with patient access, medical registration, insurance verification, or front desk is a plus

Responsibilities

• Provide exceptional customer service and register patients across multiple computer systems
• Answer phones and gather accurate patient information quickly
• Support timely access to care by minimizing delays in registration
• Build trust with patients during moments of illness or anxiety
• Navigate insurance plans, enter demographics, collect co-pays, and provide price estimates
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma or GED

Job description

Intermountain Primary Children's Hospital - Taylorsville

Full time

R260000007457

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.

Patient Service Representative (Registration)

On-Site: Intermountain Primary Children’s Hospital – Taylorsville, UT

Schedule: Sunday, Monday, & Tuesday: 6:00AM-6:30PM

Are you passionate about helping people during critical moments while building a career in healthcare customer service ?We are he leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a **Patient Registration Representative,** you willbe the first point of contact for patients , ensuring they receive fast, compassionate, andaccurateaccess to care .

This is more than registration —it’sa frontline healthcare customer service role where you directlyimpactpatient experience, hospital operations, and revenue cycle success.

WhatYou’llDo:

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
• Answer phones and gather **accurate** patient information quickly in a fast-paced environment
• Support timelyaccess to care by minimizing delays in registrationand answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

WhatWe’reLooking For:

• Exceptional customer serviceexperience,communicationand interpersonal skills
• Strong composureand professionalismina fast-paced environment
• Ability to **multitask and prioritize quicklywith** high attention to detail
• Comfortablewith shifting priorities based on patient needs
• Experience withpatient access, medical registration, insurance verification, or front deskis a plus (but not required)
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

WhatYou’llGain:

• Experience in healthcare administration & patient access
• Exposure to revenue cycle, insurance processes, and hospital operations
• Opportunityfor growth within R1
• A team environment focused on innovation, collaboration, and patient experience
• Meaningful work supporting patients during urgent and emotional moments

Why You’ll Love This Job:

Make a Real Difference : Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up : From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring : You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.

Supportive Team Environment : We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.

R1 is the one company that combines the deep expertise of a global workforce of revenue cycle professionals and the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Your Healthcare Career Starts Here

If you’re a compassionate communicator, a quick learner, and someone who thrives in a dynamic environment, we’d love to meet you. Join us at R1 and take the first step toward a fulfilling, purpose-driven career. For this US-based position, the base pay range is $16.00 - $21.10 per hour . Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. (http://go.r1rcm.com/benefits)

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)

R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com .