Patient Registration Representative

R1 RCM; Saint George (UT); On-site; USD 22,000 - 33,000; Full time

Job summary

R1 RCM, Inc. is seeking a Patient Registration Representative for on-site roles at Intermountain St. George Hospital and IHC Hurricane ER.

You will be the first point of contact, ensuring fast, compassionate access to care across multiple systems. The role is a frontline healthcare customer service position with impact on patient experience and revenue cycle. Responsibilities include greeting patients, collecting information, verifying insurance, and assisting with cost estimates, while

Qualifications

• Exceptional customer service experience.
• Strong composure in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• High School Diploma or GED.
• Ability to pass background check, drug test, and meet vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Attention to detail

Healthcare registration

Insurance verification

Education

High School Diploma or GED

Job description

At R1, we're transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We're a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what's next for R1 and the future of healthcare.

Patient Service Representative (Registration)

On-Site

Intermountain St. George Hospital & IHC Hurricane Emergency Room

Schedule: IMH St. George Hospital: Friday & Saturday: 8:00AM-8:30PM

Schedule: IHC Hurricane ER: Tuesday: 6:00pm-6:00am

Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are he leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Patient Registration Representative, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care.

This is more than registration -it's a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

WhatYou'llDo:

• Provideexceptional customer serviceand assist patients and families with the check-in processworking across multiple computer systems to register patients efficiently
• Answer phones and gather accuratepatient information quickly in a fast-paced environment
• Supporttimelyaccess to careby minimizing delays in registrationand answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collectco-paysand provide cost estimates when applicable
• Collaboratewith nurses, physicians, and care teams to ensure smooth patient flow

No healthcare background? No problem. We'll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

WhatWe'reLooking For:

• Exceptionalcustomer serviceexperience,communicationand interpersonal skills
• Strong composureand professionalisminafast-paced environment
• Ability tomultitask and prioritize quicklywithhigh attention to detail
• Comfortablewith shifting priorities based on patient needs
• Experience withpatient access, medical registration, insurance verification, or front deskis a plus (but not required)
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

WhatYou'llGain:

• Experience inhealthcare administration & patient access
• Exposure torevenue cycle, insurance processes, and hospital operations
• Opportunityfor growth within R1
• A team environment focused oninnovation, collaboration, and patient experience
• Meaningful work supporting patients during urgent and emotional moments

Why You'll Love This Job

Make a Real Difference: Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring: You'll move between systems, phone calls