Patient Registration Representative

r1rcm; Missoula (MT); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM Inc. is seeking a healthcare customer service professional to support patient check-in and registration. You will work across multiple computer systems to register patients efficiently, answer phones, and gather accurate information in a fast-paced environment. Collaboration with care teams ensures smooth patient flow and timely access to care.

No healthcare background? We will train you; this role offers a strong launchpad for a healthcare career and growth within R1.

Qualifications

• Exceptional customer service experience
• Strong composure in fast-paced environments
• Ability to multitask with high attention to detail
• Comfortable shifting priorities based on patient needs

Responsibilities

• Provide check-in assistance for patients and families across multiple computer systems
• Answer phones and collect accurate patient information quickly
• Assist with insurance verification and cost estimates when applicable
• Collaborate with nurses and care teams to ensure smooth patient flow
• Perform other duties as assigned by Patient Access leadership

Skills

Customer service

Multitasking

Attention to detail

Adaptability

Education

High School Diploma or GED

Job description

Please note: this position follows a night shift schedule.
Thursday: 12:00 a.m.- 6:00 a.m. 6:00 p.m.-6:00 a.m.
Friday: 6:00 p.m.-6:00 a.m.
Saturday: 6:00 p.m.-6:00 a.m.

Are you passionate about helping people during critical moments while building a career in healthcare customer service ? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

This is more than registration - it's a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

What You 'll Do:

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently


• Answer phones and gather accurate patient information quickly in a fast-paced environment


• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion


• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed


• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable


• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow


• Will perform other duties as assigned by Patient Access Manager or Patient Access Supervisor as needed.

No healthcare background? No problem. We'll train you every step of the way-and this role is a fantastic launchpad for a growing healthcare career.

What We 're Looking For:

• Exceptional customer service experience, communication and interpersonal skills


• Strong composure and professionalism in a fast-paced environment


• Ability to multitask and prioritize quickly with high attention to detail


• Comfortable with shifting priorities based on patient needs


• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)


• High School Diploma or GED


• Ability to pass background check, drug test, and meet vaccination requirements

What You 'll Gain:

• Experience in healthcare administration & patient access


• Exposure to revenue cycle, insurance processes, and hospital operations


• Opportunity for growth within R1


• A team environment focused on innovation, collaboration, and patient experience


• Meaningful work supporting patients during urgent and emotional moments

Why You'll Love This Job:

• Make a Real Difference : Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.


• Learn Healthcare from the Ground Up : From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long-term career growth.


• Fast-Paced, Never Boring : You'll move between systems, phone calls, and in-person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.


• Supportive Team Environment : We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed.

R1 is the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Your Healthcare Career Starts Here

For this US-based position, the base pay range is $16.00 - $21.10 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups, and explore new paths for your career.

Our associates are given the chance to contribute, think boldly, and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.

R1 RCM Inc. (\"the Company\") is dedicated to the fundamentals of e