Patient Registration Rep, Part time, Evening Shift

Berger Health System; United States; On-site; USD 34,000 - 52,000; Full time

Job summary

OhioHealth is seeking a Revenue Cycle Registrar to begin the registration process by collecting demographic and financial information to produce clean claims for timely reimbursement. You will deliver exceptional customer service during encounters with patients, families, visitors, and OhioHealth physicians and associates, while maintaining confidentiality.

This role involves accurate data entry, insurance verification, scheduling outpatients, and supporting clinical staff with administrative

Qualifications

• High School or GED (Required)
• 1-2 years prior experience in a medical office setting
• Excellent communication, organization, and customer service skills

Responsibilities

• Identifies patient in the EMR system.
• Enters accurate patient demographics and financial information.
• Provides exceptional customer service during encounters.
• Performs registration in the Patient Access areas.
• Verifies insurance eligibility using online systems or by phone.

Skills

Patient registration

Customer service

Data entry

Communication

Computer skills

Education

High School or GED

Tools

EMR system

Eligibility check software

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.

Job Description Summary: This position begins the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim necessary to receive timely reimbursement. In addition, this position provides exceptional customer service during encounters with patients, families, visitors and Ohio Health Physicians and Associates.

Responsibilities And Duties:

• Accurately identifies patient in the EMR system.
• Obtains and enters accurate patient demographic and financial information through a standard work process (via phone, face to face and/or bedside location) to complete registration all while maintaining patient confid entiality.
• Provides exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates.
• Performs registration functions in any of the Patient Access areas.
• Uses critical thinking skills to make decisions, resolve issues, or escalation concerns when they arise.
• Uses various computer programs to enter and retrieve information.
• Verifies insurance eligibility using online eligibility system, payer websites or by phone call.
• Secures and tracks insurance authorizations and processes BWC patients.
• Transcribes ancillary orders.
• Schedules outpatients.
• Generates, prints, and provides patient estimates utilizing price estimator products.
• Collects patient's Out of Pocket expenses and past balances to meet individual and department goals.
• Attempts to collect residual balances from previous visits.
• Answers questions or concerns regarding insurance residuals and self pay accounts.
• Uses knowledge of CPT codes to accurately select codes from clinical descriptions.
• Generates appropriate regulatory documents and obtains consent signatures.
• identifies and/or determines patient Out of Network acceptance into the organization.
• Reviews insurance information and speaks to patients regarding available financial aid.
• Explains billing procedures, hospital policies and provides appropriate literature and documentation.
• Scans required documents used for claim submission into patient's medical record.
• Escorts or transports patients in a safe and efficient manner to and from various destinations.
• Assists clinical staff in administrative duties as needed.
• Complies with policies and procedures that are unique to each access area.
• Assists with training new associates.
• Oversees functions of reception desks and lobbies including, but not limited to, cleanliness and order of lobbies and surrounding work areas.
• Goes to the Nursing Units to register or obtain consents.
• Uses multi-line phone system, transferring callers to appropriate patient rooms or other locations.
• Makes reminder phone calls to patients.
• Processes offsite registrations; processes offsite paper registrations; processes pre-registered paper accounts.
• Maintains patient logs for statistical purposes.
• Reviews insurance information and determines need for referrals and/or financial counseling.
• Educates patients on MyChart, including activation.
• As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

Minimum Qualifications:

High School or GED (Required)

Additional Job Description:

Excellent communication, organization, and customer service skills, basic computer skills.

One to two years previous Experience in a medical office setting.

Work Shift: Variable Scheduled Weekly Hours : 24 Department Main Registration

Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations.

OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law.

Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.

WE Are Inspired to Do Our Best.

OhioHealth is a nationally recognized, innovative healthcare system delivering world-class patient care in a supportive, professional environment filled with limitless opportunities to learn and grow.

We are a unique organization in the healthcare field.

Our model system of facilities encompasses a wide scope of expertise and care.

For professionals, we are a place where people committed to doing their best are given the tools and resources to accomplish our mission every single day.

OhioHealth is recognized as a Great Place to Work CertifiedTM organization.

The Great Place to Work is a global authority on high-trust, high-performance workplace cultures.

This recognition is one measure of our success in achieving a part of our vision to be an organization "where people want to work."