Patient Registration Rep

Central Florida Health Care, Inc.; Winter Haven (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Federal Student Loan Forgiveness

Medical, dental, vision, and pharmacy benefits

401k Retirement Plan

Paid Time Off (PTO) – 4.4 weeks per year

CME Reimbursement

Job summary

Central Florida Health Care, Inc. is hiring a Patient Registration Rep in Winter Haven, Florida. This role involves greeting patients, entering data, verifying insurance, and ensuring a positive patient experience.

Ideal candidates should be organized, customer-focused, and have excellent interpersonal skills. Education includes a high school diploma or GED, with preferred experience in a healthcare setting. Benefits include competitive salary, medical, and PTO.

Qualifications

• Must have 1 year of experience in data entry/medical records/receptionist in a health care setting.
• Bilingual in English and either Spanish or Creole preferred.

Responsibilities

• Process patients according to CFHC's patient flow model.
• Create and retrieve patient accounts from EMR systems.
• Schedule appointments and balance daily activities.

Skills

Customer service passion

Good interpersonal skills

Organization

Ability to work with varied cultures

EHR knowledge

Education

High School graduate or GED

Medical Assistant Program or relevant experience

Job description

Reports to: School Based Sealant Program Coordinator

FLSA Status: Non-Exempt

Personnel Supervised: None

This is a Mobile Unit position

POSITION SUMMARY

The Patient Registration Rep is responsible for providing indirect patient care in the clinic under the direction and supervision of the Health Center Administrator. The Patient Registration Rep is expected to work well with every member of the team in order to ensure optimal outcomes for patients’ health. This position requires strong teamwork and communication skills. The Patient Registration Rep has the important role of “first contact” for greeting patients, gathering patient demographics, occupational, educational and financial information. Responsible for data entry, registration, insurance eligibility, collection, and balancing end of day activities.

MINIMAL QUALIFICATIONS

• Education: High School graduate or GED
• Graduate of an accredited Medical Assistant Program or relevant experience
• Experience: 1 year in a health care setting in data entry/medical records/receptionist preferred.
• Bilingual: Fluent in English - (Spanish or Creole) – preferred

SKILLS

• Passion for customer service
• Self-starter
• Good interpersonal skills
• Organized
• Ability to work effectively with people of varied cultures
• Ability to use all office equipment

RESPONSIBILITIES AND PERFORMANCE EXPECTATIONS

• Acknowledge/greet patients and process patients in accordance with CFHC’s patient flow model.
• Knowledge of EHR processes, IDCOP, Sliding Fee Scale, HIPAA, Joint Commission, Medical Record policy, scheduling, patient rights and grievance processes.
• Create new patient accounts and retrieve established patient accounts from all EMR systems.
• Establish proficiency in all scheduling, registration and billing applications
• Gather pertinent data on all patients: demographics, financial, educational and occupational (migrant/seasonal, other).
• Knowledge of verification of insurance coverage, check eligibility, obtains authorizations as needed.
• Review accuracy and completeness of claim at end of visit, i.e., data entry, procedure codes, money collected, etc.
• Schedule new and follow-up appointments, as needed.
• Maintain cash drawers. Complete end of day Daily Summary Sheet and balance activities for the day run the reports (Billing Summary, Individual users and all users report)
• Complete reports as requested by management.
• Participate in staff outreach and off‑site health care programs as requested by the Health Center Administrator to represent CFHC in the community.
• Report as needed to Health Center Administrator any pertinent information or situations that impact on patient care or CFHC liability.
• Attend and participate in mandatory CFHC meetings (Center Specific meetings, Corporate meetings, and other meeting).
• Demonstrate ability to work cooperatively with other members of the patient care team. Be supportive of coworkers.
• Always maintain a neat and professional appearance.
• Collect appropriate money for visit per sliding fee scale and Co‑Payments
• Ability to work effectively in all areas of medical and dental services.
• Follow all protocols associated with CFHC being a patient centered medical home. i.e. Web enabling patients into the patient portal and identifying which patients are having a transition in their care.
• Other duties as assigned.

BENEFITS

Competitive Salary Federal Student Loan Forgiveness: PSLF – 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven Excellent medical, dental, vision, and pharmacy benefits Employer Paid Long-Term Disability Insurance Employer Paid Life Insurance equivalent to 1x your annual salary Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available Malpractice Insurance Paid Time Off (PTO) – 4.4 weeks per year pro-rated Holidays (9.5 paid holidays per year) Paid Birthday Holiday CME Reimbursement 401k Retirement Plan after 60 days of employment (w/matching contributions) Staff productivity is recognized and rewarded

PHYSICAL REQUIREMENTS

• Requires 80% or more time spent sitting/standing/walking.
• Independently mobile.
• Ability to lift weight equivalents that would be required with occasionally assisting and positioning patients, repositioning equipment, and lifting supplies.
• Ability to adapt and function in varying environments of workload, patient acuity, worksites, and work shifts.

ADA Statement

American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.