Patient Registration Rep

1000 Owensboro Health, Inc.; Owensboro (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Owensboro Health Regional Hospital in Kentucky is seeking a full-time Patient Access/Registration specialist responsible for registering patients, verifying insurance and demographics, and coordinating at the point of service collection. You will gather information, communicate with insurers and patients, and may mentor new staff, with emphasis on accuracy, confidentiality, and customer service.

This role supports the hospital's mission and requires a minimum of 2 years' experience and BLS

Qualifications

• A minimum of 2 years' relevant experience required.
• High school diploma, GED or higher preferred.
• BLS - Basic Life Support Healthcare Provider certification required within 90 days of employment.

Responsibilities

• May visit patient rooms to gather needed insurance and financial information.
• Confirms eligibility and verifies insurance benefits.
• Ensures all necessary demographic and billing information is obtained and entered in the computer system.
• Obtain and document required pre-certification for outpatient testing.
• Schedule appointments using computerized scheduling programs.
• Explain financial responsibilities and payment options to patients.
• Counsel patients on insurance benefits and alternatives for payment.
• Accept payments and co-pays.
• Assist with patient transport within the department as needed.
• Communicate with insurance companies, external agencies, patients, physicians and team members.
• Verify insurance coverage presented by patients.
• Coordinate bed placement and transfers with nursing and other departments.
• Manage bed control log and scheduling for patient placement.
• Answer calls and provide patient information per policies; schedule outpatient appointments and testing.

Skills

Critical thinking

Decisive judgment

Interpersonal skills

Organizational skills

Problem solving

Education

High school diploma / GED

Job description

Weekend Requirements: N/A | Work Hours: Monday - Friday 8:30 a.m. - 5 p.m. | Status: Full Time - 1.0 FTE (80 hours per pay period) | Entity: Owensboro Health Regional Hospital | Department: Gastroenterology & Hepatology Pleasant Valley

Job Summary:

Responsible for the registration of all patients' accessing services with emphasis on patient access/satisfaction, insurance/demographic verification and accuracy, and point of service collection, while maintaining confidentiality, professionalism, and ethics continuously.

Job Responsibilities:

• May visit patient rooms to gather needed insurance and financial information.
• Confirms eligibility and verifies insurance benefits.
• Ensures all necessary demographic and billing information is obtained for patients and entered in the computer system timely and accurately.
• Responsible for obtaining and documenting required pre-certification for outpatient testing obtained by the physician's office.
• May schedule appointment times using computerized scheduling programs..
• Explains financial responsibilities for services received, payment options, and collection procedures to patients and/or parties responsible for payment.
• Counters patients regarding insurance benefits and recommends alternative sources of payment and/or financial assistance when appropriate.
• Accepts payments and co-pays.
• May move patients to and from the department by escorting, using stretchers, and wheelchairs.
• Communicates effectively with insurance companies, external agencies, patients, physicians and team members.
• Verifies insurance coverage presented by the patients.
• Communicates with referring facilities regarding patient transfers and in conjunction with nursing, coordinates hospital wide bed control functions to provide the optimum placement of patients.
• May perform bed control duties including reviewing unit census in coordination with Environmental Services Supervisor and House Supervisor to determine patient placement (includes "Do Not Announce" patients), monitoring assigned bed tab to place rooms within designated time frame, and maintaining bed control log with assignment and placement issues.
• Takes reservations from physicians and their office staff and maintains a log of scheduled and unscheduled patients requiring bed placement.
• Answers internal and external calls; takes requests for patient information, dispersing the information with accountability to all regulatory entities and according to the facility's policies and procedures, scheduling outpatient appointments and testing accordingly.
• May serve as a lead registrar on shift or super user of a particular admitting area.
• May serve as a mentor for new team members.
• May assist with special projects and serve as a lead for committees within the department focused on process improvement and accountability.
• May provide problem solving and troubleshoot on system errors and reports issues and/or routes to System Administrators.

Position Requirements:

• Work Experience: A minimum of 2 years' relevant experience required.
• Education: High school diploma, General Equivalency Diploma (GED) or higher preferred.
• Licensure/Certification/Registration: BLS - Certified as a Basic Life Support Healthcare Provider required within 90 days of employment in this position.

Skills and Attributes:

• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Excellent interpersonal, organizational, and problem solving skills.
• Requires in-depth skills and knowledge of the specialized concepts, practices, and procedures in the area of specialization.
• Utilizes in-depth knowledge of the specialization as well as business needs to recommend appropriate action.

Organizational Responsibilities:

• Supports Owensboro Health’s Mission, Vision, Core Commitments, and business interests.
• Adheres to all organizational policies and procedures.
• Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.

Additional Job Information:

This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.

Standard ADA Settings:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

(Office Environment) Standing: Occasionally Walking: Occasionally Sitting: Frequently Lifting 0-25 lbs.: Rarely Lifting 25-75 lbs.: Rarely Lifting over 75 lbs.: Rarely Carrying 0-25 lbs.: Rarely Carrying 25-75 lbs.: Rarely Carrying over 75 lbs.: Rarely Pushing/Pulling 0-25 lbs.: Frequently Pushing/Pulling 25-75 lbs.: Rarely Pushing/Pulling over 75 lbs.: Rarely Climbing: Rarely Bending/Stooping: Rarely Kneeling: Rarely Crouching/Crawling: Rarely Reaching: Occasionally Talking: Frequently Hearing: Frequently Repetitive Foot/Leg Movements: Rarely Repetitive Hand/Arm Movements: Frequently Keyboard Data Entry: Frequently Running: Rarely Vision: Depth Perception: Frequently Vision: Distinguish Color: Frequently Vision: Seeing Far: Frequently Vision: Seeing Near: Frequently Hazardous Drug Risk Exposure: Risk Level: Low-Risk

Owensboro Health Core Commitments

• INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.
• RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.
• TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.
• INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.
• SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.
• EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.

Owensboro Health is a nonprofit health system with a mission to heal the sick and to improve the health of the communities we serve in Kentucky and Indiana. The system includes Owensboro Health Regional Hospital, nationally recognized for design, architecture and engineering; Owensboro Health Muhlenberg Community Hospital; Owensboro Health Twin Lakes Medical Center; the Owensboro Health Medical Group comprised of over 200 providers at more than 30 locations; three outpatient Healthplex facilities, a certified medical fitness facility, the Healthpark; a surgical weight loss center and program, and the Mitchell Memorial Cancer Center.

Click here to learn more about Owensboro Health.