Patient Registration - Customer Service Representative

R1 RCM; Wauwatosa (WI); On-site; USD 22,041 - 28,929; Part time

Benefits offered by this job

Competitive benefits

Job summary

R1 RCM is hiring a PRN patient access coordinator in Wauwatosa, WI. You will help patients navigate the registration process, answer questions with empathy, and gather information quickly across multiple computer systems.

The role focuses on accurate data collection, on-call shifts, and supporting clinicians during urgent care moments. A high school diploma and strong customer service are required, with background, drug test, and vaccination checks conducted.

Qualifications

• High School Diploma or GED required.
• Strong customer service experience required.
• Ability to pass background check, drug test, and vaccination requirements.

Responsibilities

• Help patients navigate the registration process.
• Answer questions with confidence, clarity, and compassion.
• Gather accurate information quickly in a fast-paced environment.
• Build trust with patients during moments when they may be scared, confused, or overwhelmed.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details (with training!).
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Location: Ascension SE Wisconsin Wauwatosa

Shift: PRN, as needed, minimum required hours a month 48, 24 on call, additional shifts available

Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. R1 combines expertise of a global workforce of revenue cycle professionals with advanced technology platform, including analytics, AI, intelligent automation, and workflow orchestration.

Responsibilities

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gather accurate information quickly in a fast‑paced environment
• Build trust with patients during moments when they may be scared, confused, or overwhelmed
• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Preferred Qualifications

• Medical or healthcare experience (but not required!)

Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector – you’ll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long‑term career growth.

Fast‑Paced, Never Boring: You’ll move between computer screens, phone calls, and in‑person interactions – balancing accuracy with compassion while working alongside clinicians and emergency staff.

Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.

For this US‑based position, the base pay range is $16.00 – $21.10 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team – including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent